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Corrections - Acting Sergeant
|A citizen complaint can only be reviewed if in-person or by telephone. (True or False)
|False ( Letter and Email are also acceptable)
|When responding to a complaint in person, you should remain in a crowd to avoid an allegation of misconduct (True or False)
|You should never provide the complainant your name. Simply advise them that you are the supervisor.
|Is it appropriate to apologize on behalf of the Department? (Yes or No)
|A complaint should be forwarded to the Shift Commander, who will determine next steps. (True or False)
|In matters involving customer service, the citizen is always right. (True or False)
|Obtaining general information from the citizen is appropriate for documentation purposes. (True or False)
|A citizen has requested to speak to a supervisor about their visit. You should? a. Have Reception staff answer their complaint b. Have Visiting Control staff answer their complaint c. Respond to Reception and answer their complaint
|(c). Respond to Reception and answer their complaint
|A family arrives to visit, with the inmate admitted to a hospital. a. Have Reception inform them that no details are available. b. Respond, and advise of the security/medical care. c. Take no action, and contact the Shift Commander.
|(b). Respond, and advise of the no contact security measure, and that medical care is being provided.
|Always advise your supervisor of a citizen complaint you are involved with. (True or False)