Corrections - Acting Sergeant
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| A citizen complaint can only be reviewed if in-person or by telephone. (True or False) | show 🗑
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| show | False
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| show | False
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| Is it appropriate to apologize on behalf of the Department? (Yes or No) | show 🗑
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| A complaint should be forwarded to the Shift Commander, who will determine next steps. (True or False) | show 🗑
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| In matters involving customer service, the citizen is always right. (True or False) | show 🗑
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| show | True
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| show | (c). Respond to Reception and answer their complaint
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| A family arrives to visit, with the inmate admitted to a hospital. a. Have Reception inform them that no details are available. b. Respond, and advise of the security/medical care. c. Take no action, and contact the Shift Commander. | show 🗑
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| show | True
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Created by:
lolliek
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