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Workplace Conflict
Corrections - Acting Sergeant
Question | Answer |
---|---|
What are the signs of Workplace Conflict? | 1. Negative vibe in the air 2. Tension among staff 3. Increase in sick leave 4. Rumors |
The new method of Workplace Conflict involves letting the staff resolve the problem without your involvement. True or False? | False |
What are the benefits of resolving Workplace Conflict? | 1. High employee retention 2. Increased productivity 3. Lower stress level |
Knowing the baseline behavior of your staff can help you identify a problem. True or False? | True |
When an issue is not work related, you should refer the staff to? | 1. Human Resources (HR) 2. Making Life Easier |
What are the (5) steps to resolving Workplace Conflict? (Number #1) | (1) Identify the problem |
What are the (5) steps to resolving Workplace Conflict? (Number #2) | (2) Identify the needs of the parties involved |
What are the (5) steps to resolving Workplace Conflict? (Number #3) | (3) Meet with the staff |
What are the (5) steps to resolving Workplace Conflict? (Number #4) | (4) Make a decision/Expectations |
What are the (5) steps to resolving Workplace Conflict? (Number #5) | (5) Documentation. |
If there is no change in the behavior of staff you should? a. Keep staff separate and try to resolve at a later time. b. Draft a Letter of Expectations for each staff member. c. Consult with your captain to determine next steps | (C) |