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Workplace Conflict

Corrections - Acting Sergeant

QuestionAnswer
What are the signs of Workplace Conflict? 1. Negative vibe in the air 2. Tension among staff 3. Increase in sick leave 4. Rumors
The new method of Workplace Conflict involves letting the staff resolve the problem without your involvement. True or False? False
What are the benefits of resolving Workplace Conflict? 1. High employee retention 2. Increased productivity 3. Lower stress level
Knowing the baseline behavior of your staff can help you identify a problem. True or False? True
When an issue is not work related, you should refer the staff to? 1. Human Resources (HR) 2. Making Life Easier
What are the (5) steps to resolving Workplace Conflict? (Number #1) (1) Identify the problem
What are the (5) steps to resolving Workplace Conflict? (Number #2) (2) Identify the needs of the parties involved
What are the (5) steps to resolving Workplace Conflict? (Number #3) (3) Meet with the staff
What are the (5) steps to resolving Workplace Conflict? (Number #4) (4) Make a decision/Expectations
What are the (5) steps to resolving Workplace Conflict? (Number #5) (5) Documentation.
If there is no change in the behavior of staff you should? a. Keep staff separate and try to resolve at a later time. b. Draft a Letter of Expectations for each staff member. c. Consult with your captain to determine next steps (C)
Created by: lolliek