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Verbal Communication

Study Guide

In order for effective verbal communication to occur, the message must be clear and ______________. concise
Persons in LPSCS careers must effectively communicate with: a. The public; b. Co-workers; c. Supervisors; d. All of the above d. all of the above
Slang terminology should always be used in order for the public to understand the message being conveyed. True or False False
Written communication should have all EXCEPT the following: A. Moderate speed of speech B. Correct grammar C. Correct punctuation D. Correct spelling Moderate Speed of Speech
The individual who analyzes and interprets the message is the: A. Speaker B. Message C. Receiver D. Feedback c. receiver
Legal terminology should be modified or defined. A. True B. False a. True
Which of the following can be a distraction which can interfere with communication? A. Impaired vision B. Facing the receiver C. Inclement weather D. Good lighting a. impaired vision
Denial is a _______________________________. A. Communication skill B. Defense mechanism C. Therapeutic technique D. Alternative method of communication b. defense mechanism
Created by: Anthony.davis