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BPOC Communications
Interpersonal Communication and Critical Thinking
| Term | Definition |
|---|---|
| Critical Thinking | Actively skillfully conceptualizing and applying reasoning or communication. Intellectually disciplined process of actively conceptualizing, applying, and evaluating info gathered |
| Argument | a statement or proposition with supporting evidence |
| Reasoning | Ability to infer a conclusion from one or multiple premises |
| Environment | a person's background, history, field of experience |
| Point of view | the way one views the world |
| Method of good problem solvers | positive attitude, concern for accuracy, breaking problem into parts, avoiding guessing activeness in problem solving |
| SARA model | Scanning, Analysis, Response, Assessment |
| Communication | The transfer of meaning The process by which information is exchanged through a common system of symbols, signs, behavior. Must be sent AND comprehended to be succussful |
| Failure to communicate can . . . | result in dire consequences |
| Sender | Initiates communication with receiver |
| Encoding | Method of sending message |
| Message | Actual non verbal feeling, intention, mental picture formed in the mind of the sender being transmitted to the receiver |
| Decoding | Act of receiving message and interpreting it into its perceived meaning |
| Feedback | The receiver's verbal/nonverbal response to the message |
| Noise | Internal/External factors that interfere with the ability to send/receive message |
| Models of Communication | Linear, interactive, transactional |
| Obstacles concerning environment must be overcome by. . | the sender |
| Barriers to effective communication | cultural, perceptional, motivational, emotional, linguistic, gestures, slang, filtering |
| Helpful nonverbal techniques | Eye contact, touching, body posture, vocalization, distance |
| Helpful Verbal Techniques | Active listening, clarification, stating the obvious, summarizing |
| Peace Officers as Crisis Interveanor must focus on | Positioning, Posturing, Observing, Listening, Ask Questions, Responding |
| Elements of confrontation (PACE) | Problem, Audience, Constraints, Ethical Presence |
| Criteria | Conditions that must be met for something to be judged as believable |
| Procedures for applying criteria | Ask questions, make judgements, identify assumptions |
| 4 reasons for errors in reasoning | Fails to observe facts, Failes to approach problems in systematic manner, Fails to spell out relationships fully, Sloppy/Inaccurate collecting of info |
| Communication is an . . . . | important professional skill |
| Officer's duties are ____% verbal and ____% Physical force | 97%, 3% |
| Perception of a message is ___% due to content, ___% due to voice, and ___% due to non-verbal. | 7%, 33%, 60% |
| 3 Elements necessary for a Crime to occur | Offender, Victim, Location |
| Helpful Tools in redirecting a person's behavior | Listen, Empathize, Ask Questions |
| Types of verbal appeals | Ethical (highly emotional), Rational (sense of right/wrong), Practical (Based on beliefs), Personal (Head strong) |
Created by:
DSO Academy
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