Ch. 23 and 24 Word Scramble
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| Question | Answer |
| Central Service Technicians who do not think they are being treated appropriately by their employer should: | discuss the situation with their supervisor |
| Behavior relating to what is "right" and "wrong" relative to the standards of professional conduct are called: | ethical behavior |
| A step in communication that occurs when a listener asks a question is called: | feedback |
| This process allows a person to understand someone else's needs | communication |
| The ability to use information gained from words or body language to interact with others | communication |
| Which of the following is the most important factor necessary for teamwork? | attitude |
| Which of the following statements is correct? | Informal work groups develop an informal communication system called the grapevine |
| A group of employees from different departments within the healthcare facility that work together to solve operating problems is called a | cross-functional team |
| Knowing what is expected and consistently meeting those expectations is part of | professional behavior |
| Which of the following is an open-ended question? | What problems do you most frequently encounter on the job?" |
| When setting personal goals, set goals that are | attainable, then build on those successes |
| Steps toward attaining professional goals in Central Service include | all the above |
| One important step in preparing for an interview is: | all the above |
| Personal development improves employability skills | True |
| Professional development provides the information and experience needed for career progress | True |
| A technician teaching others increases their own understanding of the standards. | True |
| Planning and reviewing goals will identify activities to help meet those goals. | True |
| Resources found online have already been determined to be valid before they are posted online | False |
| On the job relationships do NOT change when one team member has been promoted | False |
| Coaching is an example of: | formal communication |
Created by:
ks.walker
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