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Ch. 23 and 24 Test

Enter the letter for the matching Answer
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1.
Knowing what is expected and consistently meeting those expectations is part of
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2.
Planning and reviewing goals will identify activities to help meet those goals.
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3.
Coaching is an example of:
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4.
When setting personal goals, set goals that are
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5.
Central Service Technicians who do not think they are being treated appropriately by their employer should:
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6.
Which of the following statements is correct?
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7.
Which of the following is an open-ended question?
A.
discuss the situation with their supervisor
B.
professional behavior
C.
attainable, then build on those successes
D.
True
E.
Informal work groups develop an informal communication system called the grapevine
F.
What problems do you most frequently encounter on the job?"
G.
formal communication
Type the Answer that corresponds to the displayed Question.
incorrect
8.
This process allows a person to understand someone else's needs
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9.
Steps toward attaining professional goals in Central Service include
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10.
The ability to use information gained from words or body language to interact with others
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11.
Which of the following is the most important factor necessary for teamwork?
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12.
On the job relationships do NOT change when one team member has been promoted
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13.
Resources found online have already been determined to be valid before they are posted online
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14.
A step in communication that occurs when a listener asks a question is called:
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15.
One important step in preparing for an interview is:
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16.
Behavior relating to what is "right" and "wrong" relative to the standards of professional conduct are called:
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17.
A group of employees from different departments within the healthcare facility that work together to solve operating problems is called a

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