Intro, Ch.1, Ch.2, Ch.3
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| show | Core measures
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| show | Cost
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| show | Effectiveness
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| show | Efficiency
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| The interrelated activities of healthcare organizations - including governance, managerial support, and clinical services - that affect patient outcomes across departments and disciplines within an integrated environment. | show 🗑
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| show | Quality assurance (QA)
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| show | Retrospective payment system
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| The foundation of caregiving, which includes building, equipment, technologies, professional staff, and appropriate policies. | show 🗑
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| A management philosophy developed in the mid-20th century by W. Edwards Deming (1986) and others who encouraged industrial organizations to focus on the quality of their products as their paramount mission. | show 🗑
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| show | Value-based purchasing
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| show | Safe, effective, patient-centered, timely, efficient, and equitable.
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| show | Continuous monitoring
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| show | Leadership
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| A healthcare structure, product, service, process, or outcome that does not meet its customers' expectations and, therefore, could be improved. | show 🗑
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| show | Performance improvement(PI) team
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| show | Process redesign
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| Tools that facilitate the collection, display, and analysis of data and information and that help team members stay focused, including cause-and-effect diagrams, graphic presentations, and others. | show 🗑
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| After implementing a new process, the team continues to measure performance against customers' expectations and established performance standards. | show 🗑
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| show | Affinity diagrams
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| show | Benchmarking
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| An idea-generation technique in which a team leader solicits creative input from team members. | show 🗑
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| show | Nominal group technique
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| A measure that indicates the result of the performance (or nonperformance) of a function or process. Unanticipated adverse event or postoperative wound infections. | show 🗑
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| The result of care, treatment, and services in terms of the patient's expectations, needs, quality of life, which may be positive and appropriate or negative and diminishing. | show 🗑
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| The indicator of a healthcare organization's performance in relation to a specified process or outcome. | show 🗑
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| A quantitative tool (for example, a rate, ratio, index, or percentage) that provides an indication of an organization's performance in relation to a specified process or outcome. | show 🗑
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| A measure that focuses on a process that leads to a certain outcome, meaning that a scientific basis exists for believing that the process, when executed well, will increase the probability of achieving a desired outcome. % of antibiotics administered | show 🗑
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| show | Sentinel event
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| show | Systems.
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| show | Action plan
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| A list of the tasks to be accomplished during a meeting | show 🗑
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| show | Blitz team
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| show | Cross-functional
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| A term used to describe an entity or activity that involves a single healthcare department, service area, or discipline | show 🗑
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| show | Ground rules
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| A written statement that sets forth the core purpose of an organization of performance improvement team. It is simply an expression of what already exists. The generation of a mission statement usually precedes the formation of the organization's goals. | show 🗑
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| show | Performance improvement council
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| show | Team charter
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| show | Team facilitator
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| A performance improvement (PI) team role responsible for championing the effectiveness of PI activities in meeting customers' needs and for the content of a team's work. | show 🗑
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| A performance improvement team role responsible for participating in team decision making and plan development; identifying opportunities for improvement; gathering, prioritizing, and analyzing data; | show 🗑
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| show | Team recorder
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| show | Timekeeper
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| show | Values statement
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| Describes what the organization or performance improvement (PI) team initiative will look like in the future; also describes some milestone the organization or PI team will reach in the future | show 🗑
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Created by:
adale3171
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