Intro, Ch.1, Ch.2, Ch.3
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
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show | Core measures
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The amount of financial resources consumed in the provision of healthcare services. | show 🗑
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show | Effectiveness
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The relationship between the outcomes (results of care) and the resources used to deliver care. | show 🗑
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show | Process
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A term commonly used in healthcare to refer to quality monitoring activities during the 1970s and 1980s, at which time it connoted a retrospective review of care provided with admonishment of providers for substandard care. | show 🗑
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Healthcare providers are paid for services provided to patients in the past; also called fee-for-service payment | show 🗑
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show | Structure
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A management philosophy developed in the mid-20th century by W. Edwards Deming (1986) and others who encouraged industrial organizations to focus on the quality of their products as their paramount mission. | show 🗑
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show | Value-based purchasing
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The IOM cites 6 core requirements necessary to focus US healthcare delivery in the 21st century. Care should be: | show 🗑
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show | Continuous monitoring
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The senior governing, administrative, and management groups of a healthcare organization that are responsible for setting the mission and overall strategic direction of the organization. | show 🗑
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show | Opportunity for improvement
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show | Performance improvement(PI) team
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show | Process redesign
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Tools that facilitate the collection, display, and analysis of data and information and that help team members stay focused, including cause-and-effect diagrams, graphic presentations, and others. | show 🗑
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show | True
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show | Affinity diagrams
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show | Benchmarking
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show | Brainstorming
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A quality improvement technique that allows groups to narrow the focus of discussion or to make decisions without becoming involved in extended, circular discussions. | show 🗑
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show | Outcome measure
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show | Outcome
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show | Performance measurement
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A quantitative tool (for example, a rate, ratio, index, or percentage) that provides an indication of an organization's performance in relation to a specified process or outcome. | show 🗑
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A measure that focuses on a process that leads to a certain outcome, meaning that a scientific basis exists for believing that the process, when executed well, will increase the probability of achieving a desired outcome. % of antibiotics administered | show 🗑
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show | Sentinel event
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The foundations of caregiving, which include buildings (environmental services), equipment (technical services), professional staff (human resources), and appropriate policies (administrative systems). | show 🗑
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A set of initiatives that are to be undertaken to achieve a performance improvement goal | show 🗑
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show | Agenda
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show | Blitz team
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A term used to describe an entity or activity that involves more than one healthcare department, service area, or discipline. | show 🗑
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A term used to describe an entity or activity that involves a single healthcare department, service area, or discipline | show 🗑
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show | Ground rules
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show | Mission statement
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show | Performance improvement council
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show | Team charter
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show | Team facilitator
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A performance improvement (PI) team role responsible for championing the effectiveness of PI activities in meeting customers' needs and for the content of a team's work. | show 🗑
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show | Team member
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A performance improvement team role responsible for maintaining the records of a team's work during meetings, including any documentation required by the organization | show 🗑
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show | Timekeeper
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Describes the values and standards governing the operation of the organization and its relationship with customers, suppliers, employees, the local community, and other stakeholders. | show 🗑
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show | Vision statement
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Created by:
adale3171
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