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Ch 13 MC1130
Front Desk Reception part ii
Question | Answer |
---|---|
the MA should _________ through the reception room throughout the day to throw away _________ and collect items "left behind" by patients | circulate, garbage |
if necessary, the MA should ask children to remain ________ | quiet |
patients should be instructed that ________ should not enter the medical office | food |
there should be enough seating for _____ _____ worth of patients and their companions per _________ | one hours, physician |
_________ should be sturdy and comfortable, as well as easy to "clean and maintain" | furniture |
office ______ should be tasteful and reflect the office's patient base | decor |
reading material should be ________, current, and in good condition | tailored |
being in line with federal patient confidentiality law is being ________ compliant | HIPAA |
a list of activities or steps to take to perform a task is a __________ | checklist |
a place in the medical office where the receptionist welcomes patients as they enter is called ________ ________ | front desk |
the medical staff member who greets patients, answers the telephone and directs office flow is the ___________ | receptionist |
the paper or electronic document on which patients sign their names upon entering the office is the ______-_____ _______ | sign in sheet |
a/an _________ _________ is the agreed upon standard for handling a situation or procedure in the office | office policy |
a __________ animal is an animal that has been trained to assist a person with a handicap | service |
a _________ is a predetermined amount of money a patient must pay for each physicians visit | copayment |
the ___________ ________ __________ __________ is a federal law that outlines appropriate treatment or accommodations for patients or employees with disabilities | americans with disabilities act |
the reception area is the __________ _________ for patients in the medical office | waiting area |
something that is dangerous or possibly dangerous is considered a ___________ | hazard |
many offices use _________ or encounter forms to track fees charged to patients | superbills |