Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Ch 13 MC1130
Front Desk Reception part i
| Question | Answer |
|---|---|
| a ________ outlines the steps for each procedure | checklist |
| opening staff should arrive at least ________ prior to the first schedule patient | 30 minutes |
| opening office includes ________ the security system, keep the front door _______ until the office officially opens, contact the ________ ________ and respond to phone calls as necessary | disarm, locked, answering service |
| make sure the reception area is _______, verify that patient charts have been _______ for the morning appointments | clean, pulled |
| when closing the office you should ______ charts for patients scheduled for the following morning, ________ telephone lines to the office answering system, turn off all ________ and lights, lock the doors, and ________ office alarm system | pull, transfer, machinery, enable |
| patient files are prepared at the _____ of a business day, in preparation for the ________ _________ | end, next morning |
| _________ must be created for new patients | files |
| the number and types of __________ vary from office to office | paperwork |
| all offices include in their patient charts, a ________ form, _________ authorization agreement | compliance, HIPAA |
| administrative staff must verify that the following reports are accounted for and filed | -lab results reports -pathology reports -diagnostic reports |
| patients files must be kept in a _________ location to ensure __________ | out of sight, confidentiality |
| the receptionist should ________ and greet all who enter the office, acknowledge all patients, even if he or she is busy with another task | smile |
| if insurance has changed, copy _________ sides of the new insurance card | both |
| confidential discussions with patients must be conducted out of the _________ _________ of other patients | hearing range |
| patient sign-in sheets must be __________ compliant | HIPAA |
| notify patients when a physician's schedule is delayed _____ minutes or more | 20 |
| attempt to reach patients _________ to their arrival at the office, or ___________ ________ their arrival | before, immediately upon |
| attempt to ________ the patient's concern-or find another staff member who can help | address |
| patients with certain ______-_______ _______ or _______ _______ should not be expected to wait in a reception area | life-threatening conditions, contagious illnesses |
| patients who should be moved to an exam room upon check-in include, patients with a __________ disease such as children with chicken pox | contagious |
| the reception room should be kept ________ and free of _______ noise | clean, loud |
Created by:
ricrom81
Popular Health & Social Care sets