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Ch 22 MC1130
Office Policies & Procedures part i
| Question | Answer |
|---|---|
| document containing information about a topic | brochure |
| required (mandatory) | compulsory |
| statement that describes the medical office's reason for existing | mission statement |
| breakdown of the chain of command in business | organizational chart |
| compilation of employment policies for an office; also called an "employee handbook" | personnel manual |
| statement of guidelines or rules on a given topic; guidelines or rules for an issue | policy |
| describes how to perform a task or project; steps to perform a task or project | procedure |
| HIPAA | health insurance portability and accountability act |
| OSHA | occupational safety and health administration |
| know why policies and procedures are made? | to make sure employees know how to perform their jobs correctly |
| know when the MA should be given access to the clinic's policy and procedure manual? | upon hire |
| what will guide the MA as he/she learns the job & will continue to be a resource throughout employment in that facility? | policy and procedure manual |
| know who is responsible for educating patients? | every member of staff |
| know how printed materials must be in a policy and procedures manual? | accurate and free of typographical errors |
| depending on the cultural makeup of an office, patients brochures may........ | be printed in various languages |
| also called an "employee handbook", lists the rule and regulations that apply to all staff in the medical office. | personnel manual |
| what information does the personnel manual breaks down? | health benefits, life and disability insurance, etc |
| how does the physician or office manager create a personnel manual? | by listing desired manual items |
| what is important to keep in mind for all material in a personnel manual to ensure all policies are within legal boundaries? | federal and state laws |
| how often an employee handbook should be updated? | on a regular basis |
| each policy and procedure manual should contain: | - mission statement - organizational chart - personnel policies - clinic procedures - administrative procedures |
| what is the purpose of the table of "contents"? | to direct readers to desired page |
Created by:
ricrom81
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