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HIT 75
CHAPTER 3 - 5
| Question | Answer |
|---|---|
| Programmed decisions | Decisions that pertain to repetitive, structured, and routine problems that have fixed answers and standardized operating procedures, methods, rules, and regulations |
| Operations research | The use of mathematical models, analytical methods, or structured inquiry to analyze a complex situation and identify the optimal approach |
| Non-programmed decisions | No standard solutions or protocols exist |
| Steps in decision-making | Define, analyze, develop, evaluate, take action, and follow up |
| Scientific decision making | The practice of making decisions based on quantitative data |
| Grapevine | a person-to-person method of spreading rumors, gossip, information, etc., an informal communications network. : I heard on the grapevine that Sam is moving to the east |
| What Is Ethics? | Ethics is a set of standards that tells us how we should behave. No person with strong character lives without a code of ethics. |
| More about Ethics | Ethics is more than doing what you must do. It's doing what you should do. Because acting honorably sometimes means not doing what we want to do, ethics requires self-control. |
| Ethics Involves | Ethics involves seeing the difference between right and wrong. It's a commitment to do what is right, good and honorable. Ask yourself if you are willing to pay the price for making an unethical choice. |
| Examples of Unethical behavioral | dishonesty, withholding information, distortion of facts, exploitation of weakness and vulnerability,harming the environment or planet,betrayal of trust,breaking confidentiality,lack of compassion and humanity |
| Work specialization | The process of breaking down a job into smaller more specialized tasks |
| Coordination | The linking together of the activities in the organization to achieve the desired results |
| Collaboration | The act of individuals working together to achieve a common goal. Brainstorming to discover a dramatically better way to do something |
| Open architecture system | A system that allows different non-proprietary systems from a variety of manufacturers to work well together |
| Vertical coordination | Coordination between different levels of an organization, such as between the CEO and a vice president |
| Horizontal coordination | Coordination between departments on the same organizational level, such as between the emergency department and the radiology department |
| Diagonal coordination | Coordination that cuts across organizational arrangements, ignoring position and level |
| Grapevine | The informal channel of communication in an organization |
| Downward communication | Communication that flows down the hierarchy of an organization, such as when a vice president tells a line supervisor about a new initiative, and the line supervisor tells her employees |
| Upward communication | Communication that flows up the hierarchy 层次, such as when a nurse tells the nursing shift supervisor about a problem with a patient |
| Horizontal communication | Communication across departments, and coworkers in charge of different activities |
| Semantics | The study of language, particularly the multiple meanings of words and phrases and how they are used in the context of messages |
| Language barrier | A hindrance to communication that occurs when a person speaks in a manner another person is unfamiliar with. A language barrier can exist when 2 people speak different languages, or if they speak the same language but use different terminology or style |
Created by:
Lilyn Ta
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