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HIT 75

CHAPTER 3 - 5

QuestionAnswer
Programmed decisions Decisions that pertain to repetitive, structured, and routine problems that have fixed answers and standardized operating procedures, methods, rules, and regulations
Operations research The use of mathematical models, analytical methods, or structured inquiry to analyze a complex situation and identify the optimal approach
Non-programmed decisions No standard solutions or protocols exist
Steps in decision-making Define, analyze, develop, evaluate, take action, and follow up
Scientific decision making The practice of making decisions based on quantitative data
Grapevine a person-to-person method of spreading rumors, gossip, information, etc., an informal communications network. : I heard on the grapevine that Sam is moving to the east
What Is Ethics? Ethics is a set of standards that tells us how we should behave. No person with strong character lives without a code of ethics.
More about Ethics Ethics is more than doing what you must do. It's doing what you should do. Because acting honorably sometimes means not doing what we want to do, ethics requires self-control.
Ethics Involves Ethics involves seeing the difference between right and wrong. It's a commitment to do what is right, good and honorable. Ask yourself if you are willing to pay the price for making an unethical choice.
Examples of Unethical behavioral dishonesty, withholding information, distortion of facts, exploitation of weakness and vulnerability,harming the environment or planet,betrayal of trust,breaking confidentiality,lack of compassion and humanity
Work specialization The process of breaking down a job into smaller more specialized tasks
Coordination The linking together of the activities in the organization to achieve the desired results
Collaboration The act of individuals working together to achieve a common goal. Brainstorming to discover a dramatically better way to do something
Open architecture system A system that allows different non-proprietary systems from a variety of manufacturers to work well together
Vertical coordination Coordination between different levels of an organization, such as between the CEO and a vice president
Horizontal coordination Coordination between departments on the same organizational level, such as between the emergency department and the radiology department
Diagonal coordination Coordination that cuts across organizational arrangements, ignoring position and level
Grapevine The informal channel of communication in an organization
Downward communication Communication that flows down the hierarchy of an organization, such as when a vice president tells a line supervisor about a new initiative, and the line supervisor tells her employees
Upward communication Communication that flows up the hierarchy 层次, such as when a nurse tells the nursing shift supervisor about a problem with a patient
Horizontal communication Communication across departments, and coworkers in charge of different activities
Semantics The study of language, particularly the multiple meanings of words and phrases and how they are used in the context of messages
Language barrier A hindrance to communication that occurs when a person speaks in a manner another person is unfamiliar with. A language barrier can exist when 2 people speak different languages, or if they speak the same language but use different terminology or style
Created by: Lilyn Ta