The exchange of information, thoughts, ideas, and feelings.

Spoken words, written communications.

Behavior such as facial expressions, body language and touch.

An individual who creates a message to convey information or an idea to another person.

Information, ideas, or thoughts.

An individual who receives the message from the sender.

A method that can be used to determine if communication was successful.

One-way communication

Communication that is going one way only. There is no discussion or questions. (example: Stop sign)

Paying attention to and making an effort to hear what the other person is saying.

Communication barrier

Something that gets in the way of clear communication.

Consists of values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next.

Notes the color of skin, swelling or edema, the presence of a rash or sore, the color of urine or stool, the amount of food eaten and other similar factors.

Alerts the health care to body odor or unusual odors of breath, wounds, urine, or stool.

Used to feel the pulse, dryness or temperature of the skin, perspiration, and swelling.

Used while listening to respirations, abnormal body sounds, coughs, and speech.

Subjective observations

These cannot be seen or felt, and are commonly called symptoms.

Objective observations

These can be seen and are commonly called signs.

Effective communication

Is an important aspect of helping individuals meet their needs.

Two-way communication

Both parties are speaking, listening and evaluating what is being said.

The most commonly used communication device at the hospital.

Device used to communicate between the nurse's station and the patient's room. (Like or school intercom)

Samll electronic devise used to deliver messages.

A system in which air pressure transports tubes carrying supplies, messages, and requisitions.

Device used by health care workers to keep patient information.

Where you will find policies, schedules, and assignment sheets.

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Communication

MT I

Question	Answer
Communication	The exchange of information, thoughts, ideas, and feelings.
Verbal	Spoken words, written communications.
Nonverbal	Behavior such as facial expressions, body language and touch.
Sender	An individual who creates a message to convey information or an idea to another person.
Message	Information, ideas, or thoughts.
Receiver	An individual who receives the message from the sender.
Feedback	A method that can be used to determine if communication was successful.
One-way communication	Communication that is going one way only. There is no discussion or questions. (example: Stop sign)
Active listening	Paying attention to and making an effort to hear what the other person is saying.
Communication barrier	Something that gets in the way of clear communication.
Culture	Consists of values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next.
Sense of sight	Notes the color of skin, swelling or edema, the presence of a rash or sore, the color of urine or stool, the amount of food eaten and other similar factors.
Sense of smell	Alerts the health care to body odor or unusual odors of breath, wounds, urine, or stool.
Sense of touch	Used to feel the pulse, dryness or temperature of the skin, perspiration, and swelling.
Sense of hearing	Used while listening to respirations, abnormal body sounds, coughs, and speech.
Subjective observations	These cannot be seen or felt, and are commonly called symptoms.
Objective observations	These can be seen and are commonly called signs.
Effective communication	Is an important aspect of helping individuals meet their needs.
Two-way communication	Both parties are speaking, listening and evaluating what is being said.
Telephone	The most commonly used communication device at the hospital.
Unit intercom	Device used to communicate between the nurse's station and the patient's room. (Like or school intercom)
Beeper or pager	Samll electronic devise used to deliver messages.
Pneumatic tube	A system in which air pressure transports tubes carrying supplies, messages, and requisitions.
Computer	Device used by health care workers to keep patient information.
Bulletin board	Where you will find policies, schedules, and assignment sheets.

Created by: sandra.whiteside

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