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Communication The exchange of information, thoughts, ideas, and feelings.
Verbal Spoken words, written communications.
Nonverbal Behavior such as facial expressions, body language and touch.
Sender An individual who creates a message to convey information or an idea to another person.
Message Information, ideas, or thoughts.
Receiver An individual who receives the message from the sender.
Feedback A method that can be used to determine if communication was successful.
One-way communication Communication that is going one way only. There is no discussion or questions. (example: Stop sign)
Active listening Paying attention to and making an effort to hear what the other person is saying.
Communication barrier Something that gets in the way of clear communication.
Culture Consists of values, beliefs, attitudes, and customs shared by a group of people and passed from one generation to the next.
Sense of sight Notes the color of skin, swelling or edema, the presence of a rash or sore, the color of urine or stool, the amount of food eaten and other similar factors.
Sense of smell Alerts the health care to body odor or unusual odors of breath, wounds, urine, or stool.
Sense of touch Used to feel the pulse, dryness or temperature of the skin, perspiration, and swelling.
Sense of hearing Used while listening to respirations, abnormal body sounds, coughs, and speech.
Subjective observations These cannot be seen or felt, and are commonly called symptoms.
Objective observations These can be seen and are commonly called signs.
Effective communication Is an important aspect of helping individuals meet their needs.
Two-way communication Both parties are speaking, listening and evaluating what is being said.
Telephone The most commonly used communication device at the hospital.
Unit intercom Device used to communicate between the nurse's station and the patient's room. (Like or school intercom)
Beeper or pager Samll electronic devise used to deliver messages.
Pneumatic tube A system in which air pressure transports tubes carrying supplies, messages, and requisitions.
Computer Device used by health care workers to keep patient information.
Bulletin board Where you will find policies, schedules, and assignment sheets.
Created by: sandra.whiteside