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Med Assischapter 10

The facility environment

How does the reception area make the patient feel welcome, secure, and comfortable
What type of attitude does the receptionist need to display a positive, I can help you attitude
How early does the MA show up to OPEN the office 20 minutes
What are some tasks of opening the office prepare exam rooms, get charts for the day ready, check the answering machine for messages.
What is involved with closing the facility shut down equipment in each room, lock chart rack, controlled meds are locked, petty cash is locked.
How do you make sure calls are properly answered in the evening forward the phone to the answering service
The receptionist's key responsibility is to: greet patients in a friendly, warm manner
The window in between the office and the lobby should be closed when: the receptionist is discussing personal information either on the phone or with a patient.
Created by: tonyawiltshire