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Cosmetology Ch 4

Communicating for Success

The ability to understand people is the key to operating effectively
You are in a better position to do your job professionally when you clearly understand the motives and needs of others
Central to a stylist's success is excellent customer service
The single most important communication tool that should be done prior to any client service is the client consultation
A form used to record information on a new client is also known as a client questionnaire
Listening to a client and then repeating in your own words what you think the client is telling you in known as reflective listening
To reiterate everything to a client during the consultation process means to repeat in measured, precise terms
If you experience any problems with colleagues, the best way to resolve them is to speak with them directly and privately
The individual in the salon that has the most responsibility for how the salon is run in terms of daily maintenance, operations, and client service is the salon manager
Communication can be defined as the art of effectively sharing information between two or more people
An excellent time to discuss your progress with the salon owner or your employer is during an employee evaluation
In the event that a situation is beyond your control, the key to handling your reactions is to communicate past the issue
In handling the client who is dissatisfied with a service, the ultimate goal is to make the client happy
A good customer service practice to develop if you are behind schedule is to call to inform your client about the delays
To be successful, it is important for your career to participate proactively by communicating your desires and interest