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Cosmetology Ch 4
Communicating for Success
Question | Answer |
---|---|
The ability to understand people is the key to | operating effectively |
You are in a better position to do your job professionally when you | clearly understand the motives and needs of others |
Central to a stylist's success is | excellent customer service |
The single most important communication tool that should be done prior to any client service is the | client consultation |
A form used to record information on a new client is also known as a | client questionnaire |
Listening to a client and then repeating in your own words what you think the client is telling you in known as | reflective listening |
To reiterate everything to a client during the consultation process means to | repeat in measured, precise terms |
If you experience any problems with colleagues, the best way to resolve them is to | speak with them directly and privately |
The individual in the salon that has the most responsibility for how the salon is run in terms of daily maintenance, operations, and client service is the | salon manager |
Communication can be defined as | the art of effectively sharing information between two or more people |
An excellent time to discuss your progress with the salon owner or your employer is during an | employee evaluation |
In the event that a situation is beyond your control, the key to handling your reactions is to | communicate past the issue |
In handling the client who is dissatisfied with a service, the ultimate goal is to | make the client happy |
A good customer service practice to develop if you are behind schedule is to | call to inform your client about the delays |
To be successful, it is important for your career to | participate proactively by communicating your desires and interest |