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Law and Ethics

Ch 1 and 2 PHCC

QuestionAnswer
Health care practitioner Those who are trained to administer medical or health care to patients.
Those who are trained to administer medical or health care to patients. Health care practitioner
Precedent Decisions made by judges that apply to future cases
Decisions made by judges that apply to future cases Precedent
Summary judgment A legal decision in response to a motion that there is no basis for a trial
A legal decision in response to a motion that there is no basis for a trial Summary judgment
Law A rule recognized as binding and enforced by a controlling authority
A rule recognized as binding and enforced by a controlling authority Law
Medical ethics Conforming to professional proper behavior
Conforming to professional proper behavior Medical ethics
Morals One’s personal concept of right and wrong
One’s personal concept of right and wrong Morals
Bioethics Ethical implications of biological research
Ethical implications of biological research Bioethics
Protocol A code prescribing correct behavior in a specific situation
A code prescribing correct behavior in a specific situation Protocol
Empathy (compassion) Understanding without sympathy
Sympathy Feeling sorry for another’s plight
Understanding without sympathy Empathy (compassion)
Feeling sorry for another’s plight Sympathy
Common sense Sound practical judgment
Sound practical judgment Common sense
Critical thinking The ability to think analytically, using fewer emotions and more rationality
The ability to think analytically, using fewer emotions and more rationality Critical thinking
Etiquette The practice of politeness, proper dress and courtesy
The practice of politeness, proper dress and courtesy Etiquette
Answer the telephone on the first or second ring
Speak clearly in a low tone and at moderate speed
Always have a pad and pencil near phone in order to quickly write down messages
Answer telephone with a pleasant voice because 60% of the impression we make on the phone comes from the tone of our voice
Ask permission to place a client on “hold” and wait for permission
Check on “holds” every 60 seconds
Ask if the client wants to continue holding or offer to take their phone number and return the call or transfer them to voice mail
Thank the client for waiting
Make sure the call is returned!
Explain telephone transfers and give number
Repeat messages back to the client
Let the client hang up first
Created by: Urania