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Law and Ethics
Ch 1 and 2 PHCC
| Question | Answer |
|---|---|
| Health care practitioner | Those who are trained to administer medical or health care to patients. |
| Those who are trained to administer medical or health care to patients. | Health care practitioner |
| Precedent | Decisions made by judges that apply to future cases |
| Decisions made by judges that apply to future cases | Precedent |
| Summary judgment | A legal decision in response to a motion that there is no basis for a trial |
| A legal decision in response to a motion that there is no basis for a trial | Summary judgment |
| Law | A rule recognized as binding and enforced by a controlling authority |
| A rule recognized as binding and enforced by a controlling authority | Law |
| Medical ethics | Conforming to professional proper behavior |
| Conforming to professional proper behavior | Medical ethics |
| Morals | One’s personal concept of right and wrong |
| One’s personal concept of right and wrong | Morals |
| Bioethics | Ethical implications of biological research |
| Ethical implications of biological research | Bioethics |
| Protocol | A code prescribing correct behavior in a specific situation |
| A code prescribing correct behavior in a specific situation | Protocol |
| Empathy (compassion) | Understanding without sympathy |
| Sympathy | Feeling sorry for another’s plight |
| Understanding without sympathy | Empathy (compassion) |
| Feeling sorry for another’s plight | Sympathy |
| Common sense | Sound practical judgment |
| Sound practical judgment | Common sense |
| Critical thinking | The ability to think analytically, using fewer emotions and more rationality |
| The ability to think analytically, using fewer emotions and more rationality | Critical thinking |
| Etiquette | The practice of politeness, proper dress and courtesy |
| The practice of politeness, proper dress and courtesy | Etiquette |
| Answer the telephone on the | first or second ring |
| Speak clearly in a | low tone and at moderate speed |
| Always have a pad and pencil near phone | in order to quickly write down messages |
| Answer telephone with a pleasant voice because | 60% of the impression we make on the phone comes from the tone of our voice |
| Ask permission to place a client on | “hold” and wait for permission |
| Check on “holds” every | 60 seconds |
| Ask if the client wants to continue holding or offer to take their | phone number and return the call or transfer them to voice mail |
| Thank the client for | waiting |
| Make sure the call is | returned! |
| Explain telephone transfers | and give number |
| Repeat messages back to | the client |
| Let the client | hang up first |
Created by:
Urania
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