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HSC NCFE
Content Area 6 Accessing healthcare services
| Term | Definition |
|---|---|
| Self-referral | An individual accesses services themselves. Might be making an appointment or attending a walk in. |
| Professional referral | A health and social care professional refers someone to another. Might be referred to a specific professional or to a service. |
| Third party referral | A family member or friend accesses services on someone’s behalf. |
| A barrier is... | something which stops people using or understanding a service. |
| Proactive means | preparing in advance. |
| Reactive means | reacting in the moment. |
| A sensory impairment is when... | one or more of the individuals' senses either doesn’t function fully or at all. |
| Ways to overcome sensory impairments | Braille, guide dogs, audio recordings, describing graphs and medication, porters, large font and door signs at eye level |
| Cognitive impairment is when | the individual’s cognition does not function at the “norm” for their age/stage of development. |
| Examples of cognitive impairments are | Global Development Delay (GDD), Attention Deficit Disorder (ADD) and Alzheimers (dementia) |
| Examples of Sensory impairments include | Visual impairment or being blind, hearing impairment of deafness |
| Ways to overcome cognitive impairments | Avoiding complex language and jargon, writing information down, use of translators or software to translate, use of an interpreter and having information in different languages. |
| A multicultural society is | where many cultures exist together. |
| A subculture is | a culture within another culture |
| Examples of cultures include | Lifestyle, food, language, music, religion, festivals, traditions, attitudes and clothing |
| Values are | ideas and ideals which the culture thinks are important. E.G. loyalty, family, friendship and academic achievement. |
| Beliefs are | what you believe to be true and may impact your behaviour and morals. E.G. Religion |
| Right to refuse is | when an individual has the opportunity not to use healthcare. |
| Cultural barriers to healthcare may include | opposite sex doctors, prayer times and religious celebrations, asking a sikh man to remove his turban, lack of worship facilities for long stay healthcare and fasting muslims during Ramadan. |
| Inclusive practice is | professional practice which recognises how people are different and accommodate their needs. |
| Accessible means that | someone is easily capable of getting to the place in a building they need to go to. |
| Location barriers to healthcare include | transport, cost of getting there and accessibility |
| Direct cost | when an individual must pay directly for something. This might be a prescription, for example, or an eye test. |
| Indirect cost | the cost of using/running something. This might be the cost of electricity, or batteries, for example. |
| Ways to overcome location barriers include | District nurses, Community social workers, Health visitors, Pharmacies, Patient Transport Services, online appointments, telephone consultations |
| Aids for individuals | These support daily living such as a walking stick, crutches, wheelchair, hearing aids, guide dog. |
| Adaptations for individuals | make things more accessible such as ramps, lifts / stairlifts, hearing loops, accessible toilets. |
| Reasonable adjustments | Where alterations are made to make healthcare inclusive and accessible to everyone. e.g. longer appointments for those with cognitive impairments, larger rooms for appointments for wheelchair users. |
Created by:
MissGriffithsPE
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