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Chapter 3
Interpersonal Skills
| Term | Definition |
|---|---|
| Communication process | series of actions people use to exchange ideas, thoughts, feelings, and information |
| Feedback | constructive response to a message |
| Verbal Communication | use of words, spoken or written, to send a message |
| Nonverbal Communication | use of body language, tone and volume of voice, and other wordless signals to send a message |
| Active Listening | act of concentrating on the person talking and acknowledging what one has heard |
| Passive | hiding or not clearly stating needs, wants, and feelings |
| Agressive | making demands of and insulting others |
| Passive-aggressive | using techniques that do not clearly state needs, wants, and feelings to make demands of and insult others |
| Assertive | clearly stating needs, wants, and feelings |
| I-statements | words that explain how the speaker feels without judging the receiver |
| Misunderstandings | failures in communication that lead to conflict |
| Conflict | disagreement or argument that occurs due to misunderstandings or differing priorities, values, goals, or needs |
| Conflict Resolution Skills | strategies for working through a disagreement or argument in positive, productive ways |
| Negotiation | process of working together to resolve conflict and find acceptable solutions; involves identifying the cause, asking for solutions from both parties, agreeing on and carrying out a solution, and evaluating the solution and renegotiating, if necessary |
| Compromise | agreement in which two sides come together and each side gives in a little |
| Mediation | strategy for resolving difficult conflicts through a neutral third party |
| Mediator | neutral third party who attempts to help people involved in a conflict reach an agreement |
| Peer Mediation | process in which specially trained students work with other students to resolve conflicts |
| Pressure | motivation to do an activity or take on certain qualities; can be internal or external |
| Peer Pressure | social pressure among people of the same age or status; can make people feel like they need to do and like the same things to be liked or respected |
| Positive Peer Pressure | social pressure among people of the same age or status that contributes to good health and can be beneficial |
| Negative Peer Pressure | social pressure among people of the same age or status that encourages unhealthy behaviors or is not respectful |
| Refusal Skills | set of skills designed to help someone avoid participating in unhealthy behaviors |
Created by:
RISD_Health
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