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Counseling Session
Corrections - Acting Sergeant
| Question | Answer |
|---|---|
| A counseling session is a form discipline (True or False?.) | False |
| What are some of the top mistakes made in a counseling session? | a. Losing composure b. Starting the session believing the staff is guilty c. Failure to document the counseling session d. Letting the staff member excuse their way out of the situation |
| What should the supervisor due first, before conducting a counseling session? | Gather the Facts |
| It is best to let things calm down, and discuss the matter several weeks after the incident (True or False?) | False |
| If the staff becomes loud, you should elevate your voice to show you are in charge (True or False?) | False |
| You should always have a peer with you when conducting a counseling session. | False |
| A counseling session should always occur after the first incident (True or False?) | False |
| Who should you refer the employee to if the problem is personal? | Employee Assistance Program (EAP) and Making Life Easier |
| When staff is cooperative, you should still document the counseling session (True or False?) | True |
| If the employee demands to have a representative present, you must allow them to. (True of False?) | False |
Created by:
lolliek
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