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Counseling Session

Corrections - Acting Sergeant

QuestionAnswer
A counseling session is a form discipline (True or False?.) False
What are some of the top mistakes made in a counseling session? a. Losing composure b. Starting the session believing the staff is guilty c. Failure to document the counseling session d. Letting the staff member excuse their way out of the situation
What should the supervisor due first, before conducting a counseling session? Gather the Facts
It is best to let things calm down, and discuss the matter several weeks after the incident (True or False?) False
If the staff becomes loud, you should elevate your voice to show you are in charge (True or False?) False
You should always have a peer with you when conducting a counseling session. False
A counseling session should always occur after the first incident (True or False?) False
Who should you refer the employee to if the problem is personal? Employee Assistance Program (EAP) and Making Life Easier
When staff is cooperative, you should still document the counseling session (True or False?) True
If the employee demands to have a representative present, you must allow them to. (True of False?) False
Created by: lolliek