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chapter 4
| Term | Definition |
|---|---|
| Acceptance of criticism | The ability to deal with dispproval or a suggestion that something can be improved |
| autocratic leader | a leader who has control and makes decisions with little or no consultation with others |
| Communication | The imparting or exchanging of information or news |
| competence | having enough skills to do something |
| cultural diversity | the state of having a variety of cultures in the same area |
| democratic leader | an individual who leads by trying to reach a consensus |
| Dependability | Able to be trusted or depended on |
| discretion | cautious reserve in speech; ability to make responsible decisions |
| empathy | the ability to understand and share the feelings of another |
| enthusiasm | intense and eager enjoyment, interest, or approval |
| Feedback | The receiver's response to a message |
| goal | A result that a person aims for and works hard to reach |
| honesty | Truthfulness and integrity |
| Laissez-faire | Idea that government should play as small a role as possible in economic affairs. |
| leader | someone who influences other people |
| Leadership | The action of leading a group of people or an organization |
| Listening | paying close attention to, and making sense of, what we hear |
| nonverbal communication | communication using body movements, gestures, and facial expressions rather than speech |
| parliamentary procedure | A method of conducting meetings in an orderly manner |
| patience | A willingness to wait for someone or something without complaining |
| personal hygiene | Daily maintenance of cleanliness by practicing good healthful habits |
| Proffesionalism | the competence or skill expected of a professional |
| responsibility | Being responsible for one's actions |
| self-motivation | ability to begin or follow through with a task |
| Stress | the process by which we perceive and respond to certain events, called stressors, that we appraise as threatening or challenging |
| tact | skill in dealing with people in difficult situations |
| team player | working well with others |
| team work | Joint action by a group of people with individual and group skills to coordinate efforts to efficiently perform tasks |
| time management | Organizing time to accomplish priorities. |
| Willingness to learn | willing to learn and adapt to changes |