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Ch 4 art of com
| Question | Answer |
|---|---|
| Is the transfer information from one party to another | Communication |
| Exclamation being shared as fax feelings ideas opinions and thoughts takes place between two individuals | Sender and receiver |
| Basic elements of the communication cycle include | Sender, message, channel,receiver, feedback |
| Person who has an idea or information and wants to convey it | Sender |
| Content that needs to be communicated | Message |
| Method of sending the message to the receiver | Channel |
| Recipient getting the message and interpreting it | Receiver |
| In the communication cycle who is an active listener | Receiver |
| Response from the receiver used to decide whether clarification is necessary and to determine whether the message you sent is the message received | Feedback |
| In the communication cycle who is reflective listening | The person giving feedback |
| Three ways humans communicate messages are | Body language, tonality,spoken word |
| A patient's symptoms are referred to as | Subjective information |
| Symptoms that can be measured example height, weight, blood pressure | Objective information |
| Studied human behavior and developed a theory that states people are motivated by needs and that their basic needs must be met before the process to fill other needs | Maslow's hierarchy of needs |
| Basic needs are survival needs that include water, air, sleep, hygiene, etc. | Physiological needs |
| Safe and varmint feeling secure and living without fear or anxiety | Safety needs |
| Emotionally face relationships such as feeling of belonging and being connected to your roots, friends, family, neighborhood, and so forth | Love and belonging needs |
| Need to respect from others, recognition, acceptance, status, appreciation, and the need for self-respect. People need to engage in activities that give a sense of contribution and self value | Esteem needs |
| Highest level of need, a person reaching for his or her potential by making the most of unique abilities. Creativity spontaneous interested in objective and a general appreciation for life | Self actualization needs |
| Methods of communication | Verbal and non-verbal |
| Involves the use of language or spoken words to express transmit messages | Verbal communication |
| Are based on awareness or ups Sumption that people make an on their point of view as they the Discern what is being said | Perception |
| To speak clearly | enunciate |
| Slang or informal words | Colloquialism |
| Sending a message without words | Nonverbal communication |
| Movements that are sometimes unconscious and unintentional | Body language |
| What is considered the comfort zone | 3 to 4 feet |
| Being patient while the message is spoken and giving the speaker you're undivided attention | Active listening |
| To dwell on, mole over, even study or away what has been said | Reflective listening |
| Exploratory questions to encourage the patient to open up you need to ask | Open ended questions |
| Asking questions that begin with dead or do after result in a short answer is | Closed ended questions |
| What are communication barriers | Language, bias, senses, prejudice, discrimination |
| Defense mechanisms | Regression repression aggression denial apathy projection displacement rationalization |
| Racial backgrounds and culture origins who bring with them believes and values that may differ from your own | Ethnic |
| To hold an attitude that all people from the same ethnicity are the same | Stereotype |
| Add judgment that is form prior to gathering all facts | Prejudice |
| Means to treat an individual or a group on file based on the category into which they fall | Discrimination |
| Your opinion is one sided and your judgment is negatively influenced | Bias |
| If a patient makes up a reason to justify unacceptable actions or behavior in order to avoid something the defense mechanism is known as | rationalization |
| When communicating you use eyes face and hands, gestures are utilized, it is referred to as body language, touch can send signals is what kind of communication | Nonverbal communication |
| Questioning, requesting examples, and paraphrasing iMessage are | Types of feedback |
| Verbal descriptions are needed when communicating with | Visually impaired patients |
| Some of the most difficult communication problems exist communicating with a | 1 coworker 2 family |
| The first child at a list in the United States and developed a theory involving eight different stages in which a healthy developing human should pass through from infancy to end of life | Ericksons human development life cycle |
| Trust versus miss trust | Stage 1 birth to 1year (infancy) |
| Autonomy versus shame and doubt | stage 2 1to 3 years (early childhood) |
| Initiative versus guilt | Stage 3 3-6yrs ( Play age) |
| Industry versus inferiority | Stage 4(5-12yrs) School age |
| Identity versus confusion | Stage 5 (9-18) lessons |
| Intimacy versus isolation | Stage 6 (18-40yrs) Young adult |
| Generosity versus stagnation | Stage 7(30-65yrs) adulthood |
| Integrity versus despair | Stage 8 (50+) mature age |
| The first person to discuss dreaming and psychology and correlated with the ID ego and super ego | Freud |
| Pleasure principle | ID |
| Reality principle, defense mechanisms | Ego |
| Morality principal | Super ego |
| Focused on themselves, their own thoughts, feelings, experiences, ideas | Poor communicators |
| Focuses on others, paying attention to everything other person is trying to communicate | Good communicators |
| Speak their part and think that the cumin Acacian is finished | Poor communicators |
| Knows that they have said is only the beginning of the communication | Good communicators |
| Perceptions, annunciate, colloquialisms , voice toneexamples of | Methods of communication |
| Sending a message without words body language, eyes, mouth, posture are examples of | Nonverbal communication |
| Patient say one thing but show a completely different response with their body language this is referred to as | Double message |
| And Atwood bearing or behavior | Demeanor |
| Controlled silence is a well-placed pause that can be used to get someone's attention and for size a message earlier reiterate or restate thoughts and additional information | Silent pause |
| Stereotyping, prejudice, discrimination, bias, language are all examples | Communication barriers |
| Unconscious reaction in which a person serves to experience in Asia in order to block the problem from the mind | Repression |
| Withdrawing from an unpleasant circumstances by reverting to earlier, more secure a time in life. | Regression |
| Belligerent, combative, attitude, such as lashing out by verbally attacking in order to avoid or diminish their role and Rhonda | Aggression |
| Language, cultural, differences, economic status, age, gender, or also examples of | communication barrier |
| Taking an acceptable desires, thoughts or impulses and falsely attributing them to others instead of admitting that they are connected to help a person feels | Projection |
| Unconscious transfer away direction of unacceptable emotions, feelings, I thought from self to someone or something else | Displacement |
| Demonstrating this interest or indifferent as to what is happening | Apathy |
| Refusing to except painful information or an unpleasant situation | Denial |
Created by:
Georgia1984
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