Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
communication
junior and seniors communication and healthcare review
| Question | Answer |
|---|---|
| Address residents by | title they prefer |
| While communicating with visually impaired resident | announce your presence before touching, face the person, explain all treatments before you start them, describe surroundings, use clock method on plate, and allow resident to take your arm while walking. |
| While communicating with speech impaired clients | Questions with simple word answers, using key words, encourage drawing or writing, speaking slowly, involve resident in conversations, and remember resident is not a child. |
| What personal behaviors affect communication? | Attitude, the words you use, the way you use your words, physical distance, voice tones, inflections, facial expressions, eye contact, posture, and touch. |
| What are some age specific communication guidelines | be aware of sensory impairments, ask questions about the residents interests and family, encourage the residents to talk about themselves, avoid use of slang or medical terminology |
| What are some nonverbal communication techniques | Body language, touch, silence, listening, personal space, voice tones, and inflections. |
| While communicating with developmentally disabled | Consider each person is an individual, respectful, remain calm, maintain dignity, offer praise and encouragement, and repeat actions and words to assure understanding. |
| Some communication barriers are | Different languages, words with more than one meaning, educational levels, speaking too fast, failure to listen, feelings, distractions, illness, loss of hearing, speech, or vision, dementia, and daydreaming. |
| As a healthcare worker generational differences should be | aware of and respected |
| Items that assist with communication are | Dentures, hearing aids, and glasses |
| During conversation with a resident their name should be used | frequently |
| Communication is used to | instruct, problem solve, comfort, encourage, report information and convey respect |
| Not showing you are listening to another person makes the person feel | They are unimportant |
| The ___________ of information must understand what the speaker means. | receiver |
| Speak to the elderly resident as an | adult |
| While communicating with a hearing impaired resident | Stand in front of the resident making eye contact, speak slow and clear, do not shout, write messages as needed, and explain one step at a time. |
| Three forms of communication are | verbal, nonverbal, and listening |
| Tilting your head during communication is a sign of | Listening and and showing interest in a topic |
| Using feedback | Clarifies communication |
| Visitors often have | fears and anxieties |
| With a client in bed or chair you should position yourself at | eye level |
| The four types of listening are | non-listener, passive listener, listener, active listener |
Created by:
MrsOConnor
Popular Health & Social Care sets