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junior and seniors communication and healthcare review

Address residents by title they prefer
While communicating with visually impaired resident announce your presence before touching, face the person, explain all treatments before you start them, describe surroundings, use clock method on plate, and allow resident to take your arm while walking.
While communicating with speech impaired clients Questions with simple word answers, using key words, encourage drawing or writing, speaking slowly, involve resident in conversations, and remember resident is not a child.
What personal behaviors affect communication? Attitude, the words you use, the way you use your words, physical distance, voice tones, inflections, facial expressions, eye contact, posture, and touch.
What are some age specific communication guidelines be aware of sensory impairments, ask questions about the residents interests and family, encourage the residents to talk about themselves, avoid use of slang or medical terminology
What are some nonverbal communication techniques Body language, touch, silence, listening, personal space, voice tones, and inflections.
While communicating with developmentally disabled Consider each person is an individual, respectful, remain calm, maintain dignity, offer praise and encouragement, and repeat actions and words to assure understanding.
Some communication barriers are Different languages, words with more than one meaning, educational levels, speaking too fast, failure to listen, feelings, distractions, illness, loss of hearing, speech, or vision, dementia, and daydreaming.
As a healthcare worker generational differences should be aware of and respected
Items that assist with communication are Dentures, hearing aids, and glasses
During conversation with a resident their name should be used frequently
Communication is used to instruct, problem solve, comfort, encourage, report information and convey respect
Not showing you are listening to another person makes the person feel They are unimportant
The ___________ of information must understand what the speaker means. receiver
Speak to the elderly resident as an adult
While communicating with a hearing impaired resident Stand in front of the resident making eye contact, speak slow and clear, do not shout, write messages as needed, and explain one step at a time.
Three forms of communication are verbal, nonverbal, and listening
Tilting your head during communication is a sign of Listening and and showing interest in a topic
Using feedback Clarifies communication
Visitors often have fears and anxieties
With a client in bed or chair you should position yourself at eye level
The four types of listening are non-listener, passive listener, listener, active listener
Created by: MrsOConnor