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Intro vet tech
Study guide
Question | Answer |
---|---|
Relates to the parts of the customer system that can be touched. | Hardware |
__software tells the hardware how to communicate with each other. | Operating |
___ is not a computer operating system. | Excel |
What programs help a user perform certain tasks? | Applications |
What manages the network? | Server |
What generates heat? | Microprocessor , motherboard, and other hardware |
How often should the computer case and monitor be dusted? | Weekly |
What should be cleaned every 2-3 months? | Inside the computer case |
What is stored in the computer? | Database |
What gives patients records? | Query screen |
When should you replace the software? | 5-10 years |
What are the pieces of info gathered for the computer ? | Data |
What refers to products and service that is on sale? | Line items |
What can decrease income | Travel sheets |
What is not supplied with veterinary software ? | Predetermined product prices |
What computer task should be performed daily? | Information back- up |
VSPN | Veterinary support personnel network |
AVMA | American veterinary medical association |
AVMA site is open to who? | Everyone |
Biannual trends survey | AAHA |
What can multi computers be connect to? | Server which manages a networks |
Who is required to have knowledge on general office procedures? | All staff |
Where does clients have routinely have access to? | Outpatient |
Anthopomorphism | Projecting humane triats on to pets |
General practitioner means? | Offers primary care level services |
What's is the main concern with inpatient areas? | Patient security |
Veterinary practices should set fees according to | Cost of delivery of services |
Fee slips can reduce or eliminate | Embezzlement |
For good client communication, the telephone should be answered by what ring? | 3 |
In instances when a client appears unreasonable, indicate that they should speak with the | Veterinarian |
The best response to a difficult client who appears to be under the influence of drugs or drinking is | Call the law enforcement |
Advertising is a ___ portion of marking | Small |
Marketing can be divided into which two categories? | Internal and external |
A successful campaign for marketing that is responsible for 70% of scheduled vet appointments is | Annual reminder cards |
A personal marketing approach that has a positive effect on client perception is | Sympathy and thank you cards |
Which fees in veterinary facility should be competitive for the area | Shopped |
The primary factor in attracting new clients | Location |
The most important person in the veterinary practice is the | Client |
Which of the following is an indirect cost associated with running a veterinary facility? | Utilities |
The largest expense in a veterinary facility? | Staff payroll |
Computerized inventory control systems | Don't cover all items in a practice and should be used with manual inventory control systems |
Receptionists | Friendly face, always smile, can make or break the practice |
Why is feline friendly handling important in a veterinary practice? | Clients will not bring cats to the vet regularly if they are stressed |
When handling feline patients | Less is more |
Why do cats become aggressive at veterinary practices? | Fear |
What is the goal of feline friendly handling techniques? | Reduced pain, fear for the cat, better lifelong medical care, reduced anxiety for the client. |
The DNA of a cat is ____ to that of their wild ancestors than that of a dog | Closer |
Which of the following gives cats confidence and control? | Defining a home range |
Cats that are in the hospital should be kept in which cages? | Those that are higher up |