test from 2016,2017,2018,2019,2020,2021,2022,2023
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| ag sales involves many types of "selling" situations, which activities apply | show 🗑
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| you will know how to sell to a person when you know: | show 🗑
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| sales people are considered to be problem solvers, influencers, and facilitators. which best describes the sales professional's role as a facilitator? | show 🗑
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| show | true
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| this is NOT considered a buying signal from a customer | show 🗑
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| show | attention, intrest, desire, conviction, action
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| show | understand
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| what is the first step in the closing pyramid | show 🗑
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| show | be empathetic tward the caller
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| show | both A and C (answers the question "how will i benift" and answers the question "what does it mean to me)
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| show | expect to be turned down now and again
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| in handling a customer's complaint, it is useful for you to: | show 🗑
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| show | true
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| show | spouse
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| show | true
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| a pleasing personality is essential to sales success. personality is the total of your: | show 🗑
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| show | cost analysis
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| show | to make the best use of their time and the customers time
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| a customer has order for spraying flax. you have discussed a weed control program and are about to start the season. the order is for tomorrow and as you drive by his field you notice a weed in his field that will NOT be able control. what do you do? | show 🗑
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| experienced sales people are always aware of the profit margin on each product category. profit margin is: | show 🗑
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| rapport is important because it: | show 🗑
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| show | 6
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| which of these in not a high pressure closing technique | show 🗑
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| while talking with a customer on the phone, you hear following comments "i think your service is quite good." this comment is best described as a: | show 🗑
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| show | detail seeker, result seeker, excitement seeker, harmony seeker
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| wfter dealing with an upset customer one should: | show 🗑
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| show | false
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| show | targeting
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| what is the retail price markup of 35% for an item that lists wholesale for $75 | show 🗑
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| show | a sales approach that builds or raises to the "top floor" of benefits during presentation
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| your customer states "this tree looks like something i could use inn my nursery operation." what should you do next? | show 🗑
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| show | discuss how your product adds value
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| show | to establish trust in the relationship
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| marketing mix includes the following | show 🗑
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| a handwritten letter is acceptable if you don't have access to a computer, however be sure to use | show 🗑
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| relating to the customer includes | show 🗑
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| rapport is important because it... | show 🗑
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| not all customers or potential customers play by the rules. some customers are inclined to manipulate young salespeople. which is an example of a "dirty" trick customers can use | show 🗑
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| show | lack of courtesy
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| show | potential indications of a customer's interest/concern
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| show | is this what you are looking for?
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| show | all of the above (a process to help people assess product and services, person to person interaction, a means of assessing customer needs)
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| show | expect to be turned down now and then
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| what is the best skill a sales person can possess? or should work to develop? | show 🗑
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| the price of your product has increased 40% over the last month. how do you deal with this and the resulting customer's frustrations? | show 🗑
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| Good salespeople must be able to recognize what influences customers to make a purchase. These influences are called? | show 🗑
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| show | attention, interest, desire, conviction, action
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| conducting an external analysis of opportunities for growth and threats to a company’s success would be: | show 🗑
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| what ultimately determines if you will accept a return of product from an unsatisfied customer? | show 🗑
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| _______ percent of salespeople stay in sales after the first sales call. | show 🗑
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| many failures in selling can be avoided if the salesperson learns how to properly close a sale. Of the following items, which is NOT a recommended item needed to close a sale? | show 🗑
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| show | lack of courtesy
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| show | increase demand and increase in price for seed
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| show | can I send you home with three of these today?
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| what does developing a “you” attitude in a sales mean? | show 🗑
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| sometimes customers have concerns that they do not voice. These are called ________ objections | show 🗑
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| it takes an average of ___ to ___ contacts or impressions before you can effectively close a sale | show 🗑
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| an experienced salesperson listens to a customer’s objections/questions and knows that they are: | show 🗑
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| show | owner/manager
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| show | both A and B (current clients and competition)
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| show | they will reevaluate their input costs to maximize value and attempt to lower input costs
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| potential clients who are not yet qualified are called? | show 🗑
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| customers that come into the store that want to buy an item, but don’t know exactly what they want are known as ____________ | show 🗑
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| show | benefits and features
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| show | research the product
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| your customer seems to become more distant and uncomfortable in their interaction with you how do you re-establish the rapport with them? | show 🗑
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| show | real estate
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| show | competitive attitude
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| show | Real or perceived need
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| Mr. Mellmer indicates it would be nice if he could complete the field work in less time. This is an example of? | show 🗑
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| show | Lack of courtesy
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| You were transferred to a new sales territory and are meeting the outgoing sales representative. What information should you obtain from them? | show 🗑
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| show | The percentage of all customers you sell your products to
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| show | Presented in a logical order based on feedback from the customer
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| It takes an average of _ to _ contacts or impression before you can effectively close the sale? | show 🗑
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| show | product presentation
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| show | all of the above
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| Rocky is planning next year’s sales budget. He would like to hire another sales person; however, he knows that to get his manager’s approval he needs to build a good case for the new hire. He needs to justify that the new person will be | show 🗑
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| show | Buying motives
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| show | Explaining
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| Most people give up on their selling careers because: | show 🗑
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| Marketing mix includes the following | show 🗑
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sman2238
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