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VT-100a
chapter 3 review
| Question | Answer |
|---|---|
| the facility must accomodate | the staff, clients, and patients |
| a deposit of ______ id usually expected at the time of an animal's admission into the hospital. | 50% |
| the design of a veterinary facility will very depending on | what species the facility will treat |
| The ____ has standards of excellence for the management of veterinary clinics and hospitals above and beyond what is required by the AVMA. | AAHA |
| A "general practitioner" is one who | offers primary care level services |
| The refridgerator in the treatment area may hold all of the following but... vaccines, employee lunches, pet foods, pet insulin | employee lunches |
| clients often initially evaluate the level of patient care by the | appearance, wait time, odor, and friendlyness of the staff |
| the _____ area is comprised of the treatment area, patient wards, isolation area, exercise area, and necropsy. | Inpatient |
| Duties of the ________ include hiring, firing, inventory,finances, and enforcing office protocalls. | Office Manager |
| only a small portion of marketing is | advertising |
| the client will spent the majority of their time in the ______ | exam room |
| explaining __________ services will increase the clients awareness | hospital |
| AAHA stands for American Animal Hospital ______ | Association |
| ________ is a primary factor in attracting new clients. | Location |
| Grass, han, and alfalfa should be protected from _____ and _____ in a dry area. | mildew;mold |
| Major equiptment items should have a specific _______ schedule | maintenance |
| The __________ fees should be increased by the inflation rate. | non-shopped |
| Billings charged by clients for future payments are called _________ | accounts recievable |
| the most important person in the practice is the ______ | client |
| _______ _______ should be held at least once a month | staff meetings |
| as a rule, there should be two exam rooms available per ____________ | veterinarian |
| client education and product promotion is part of ________ skills | marketing |
| small amounts of discretionary funds in the form of cash | petty cash |
| all forms of client communicarion | listening |
| total income before expence | gross income |
| total income less all expenses and taxes | net income |
| A ______ job description should be available to all employees | written |
Created by:
dbelvo
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