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VOP Lecture 1
Spring 2023 Lecture 1
| Question | Answer |
|---|---|
| Who are the individuals involved in a veterinary practice? | Veterinary, Vet Techs, Vet AssistantsReceptionist, Bookkeeper, Practice Manager, Kennel Attendant, Groomer, Vet Tech Specialist |
| Veterinarian: | doctor who specializes in treatment of animals (diagnoses, prescribes, performs surgeries) |
| Veterinary Technician: | work under license and direction of vet, like a nurse in human medicine |
| Veterinary Assistant: | help vets and LVTs, no license required |
| Groomer: | bathing of animals |
| Receptionist: | answer phone, greet clients, front desk duties, etc. |
| Veterinary Technician Specialist: | have greater skills and experience in a certain area (dentistry, behavior, etc.) |
| AVMA, NAVTA, AVAA: | American Veterinary Medical Association, National Association of Veterinary Technicians in America, American Veterinary Assistants Association |
| Business costs include: | capital purchases (medical equipment, vehicles, clinical fixtures, etc.) and expenses (office supplies, medical instruments, pharm inventory, etc.) |
| Emergency Hospital: | emergency care only, open 24 hrs, overnight care, patients referred to regular veterinarian or hospital |
| Veterinary Hospitals/Veterinary Clinics: | long term care on site, routine visits, routine surgeries, sick patient care, may refer to more specialized hospitals if necessary |
| Referral Center: | specialty care, $$$$$, MRI, ultrasound, cancer treatment, specialized surgery |
| Mobile Unit: | self-contained unit for small//large animal vets, X-ray and surgical equipment, meds |
| Specific Patient Care: | small animal, large animal, mixed practice, exotics, feline practice, equine practice, zoos/aquariums |
| Front Office: | reception area, patient records, bookkeeping, billing, purchasing |
| Treatment Facilities: | exam rooms, treatment rooms, hospital wards, sterile prep, surgery, recovery. exercise, boarding, grooming |
| Patient Diagnosis: | initial examination, patient prep, radiology, laboratory, testing |
| Non-Treatment Facilities: | laboratories, radiology, pharmacy, staff kitchen, break rooms, offices, public areas |
| Time management includes: | hours, lunch, walk-ins or appointments, surgery times, types of appointments, catch-up times, call back, emergencies, patient discharge, cross-training |
| Personnel Manual: | personnel policies like dress code, attendance, vacation, sick leave, code of conduct, etc. |
| Procedures Manual: | may be included in personnel manual or personnel policies or may be a stand-alone document (information about regular events or practice and practice policy information) |
Created by:
mkroon26
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