Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Facility Management
| Question | Answer |
|---|---|
| What do Veterinarians do? | Diagnose, Prescribe, and Treat |
| What do Veterinary Technicians do? | Trained to assist the veterinarian. Holds License |
| What do Veterinary Assistants do? | Cleans, preps, and assists the vets and techs as needed. Does not hold a license |
| What do Kennel Assistants do? | Cleans kennels, walks, feeds, and observes |
| What do Veterinary Receptionists do? | Provides first impression to clients, schedules, answers phones, handles records, and receipts |
| What do VPMS or CVPMS do? | Human resources, marketing, laws and ethics, finance, and organization of the facility. |
| What levels of management are there? | Office Manager Hospital Manager Veterinary Practice Manager, etc… |
| The duties within these roles will be slightly different depending on the clinic True or False | True |
| What do some positions have? | clearly defined occupational roles while others (often smaller clinics) will cross-train staff to fill the roles of multiple positions. |
| It is not uncommon to see the veterinary assistants or techs answering the phone and scheduling appointments! True or False | True |
| Today, as many pet owners increasingly value a high level of treatment for their pet, clinics are beginning to focus on aesthetics and comfort in addition to practicality and efficiency in design. True or False | True |
| What must facility design accommodate | patient needs, number of clients served, interests of the veterinarian, and level of care provided. |
| What are small mammal hospital facilities often designed to do? | provide overnight hospitalization, surgical facilities, sufficient exam rooms, and support areas such as pharmacy, lab, imaging, treatment, and reception |
| In areas where clients are present (Outpatient areas), such as exam rooms, and reception special attention to detail should be made (clean, organized, quiet, odor-free, etc...) True or False | True |
| Inpatient areas (treatment, kennels, isolation, etc…) should be kept clean and organized as well, but generally have less of a focus on aesthetic variables True or False | True |
| Building strong customer relations is very important for any veterinary practice. The patient AND client need to be the priority True or False | True |
| What are some things a veterinary clinic can do to offer a welcoming and helpful atmosphere? | Telephone Provide a welcoming entrance Take time to explain things to the customer. Assist when you can. Often customers leave carrying a crate, leading a big dog, carrying meds, and food…take the time to help! |
| What 5 things do most clients except during a consult with a vet | Examination of animal Diagnosis Prognosis (predicted outcome) Treatment plan Fee Estimate |
| Without this information clients feel unprepared to make judgements, so most potential complaints can be eliminated if the client is well informed True or False | True |
| What are the most common complaints | -fees -courtesy and concern -communication appointment schedule -sanitation -quality of patient care |
Created by:
1409105
Popular Veterinary sets