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FearFreeModification
Module 3
| Question | Answer |
|---|---|
| Pet owners may need all except __________ to have their pet properly prepared for a visit to the veterinarian: | A pinch collar |
| When brought to the hospital for a visit, cats should: | Be given time to exit the carrier on their own |
| How can you reduce canine anxiety and fear in the reception area? | If a dog becomes over aroused or reactive, move the dog quickly into the privacy of the exam room |
| Which of the following is not considered an effective tool in helping to manage reception area spacing between pets? | Retractable leash |
| Which of the following can be effective in reducing emotional stress in the reception area? | The use of pheromone diffusers. Positioning treat jars in various areas to facilitate conditioning a positive emotional response. |
| Which of the following is not an acceptable means of reducing congestion and possible confrontation between dogs in the reception area? | Have a single area for invoicing at the reception desk |
| The client care representative plays a vital role in the Fear Free veterinary visit. Which of these responsibilities does not apply to the CCR’s role? | They are best suited to cover up for any fearful events that occurred "behind the scenes" |
| What factors should the client care representative consider when formulating the patient’s emotional record? | The patient's past experiences as evidenced by the phone call, the medical notes, and notes in the appointment book |
| The client care representative creates a scheduling and traffic flow masterpiece by thoughtfully controlling which of the following factors: | Spreading out appointments in the appointment book to prevent bottlenecks at reception. Directing patients directly to preferred rooms. By asking some patients to wait outside. Honoring patient’s staffing preferences when scheduling appointments. |
| When engaging in a discussion by phone with a client regarding their upcoming Fear Free visit, the receptionist needs to advise the owner that the Fear Free exam starts: | Before the pet gets to the hospital |
| In a Fear Free hospital, which one of the following is NOT a benefit of prebooking appointments? | Allows time for CCRs to alert the other staff and clients that a pet is about to arrive who is a biter, and that everyone should stay back so nobody gets hurt |
| Technicians should assist the client care representatives with: | Reviewing the day’s schedule to identify known fearful patients. Discuss tools that are helpful with fearful patients. Make sure the exam room is ready before the fearful patient arrives. Move highly stressed patients out of the waiting room quickly. |
| When a dog is seen pacing, trembling and barking in the exam room, which of the following interventions would be least desirable? | Place a muzzle to restrict barking and create a sense of submission |
| Upon entry into the hospital, a noisy and boisterous dog is best handled by: | Having the patient wait outside or in the vehicle |
| All of the following factors will help reduce FAS in cats while in the exam room, except: | Talking fast and loud |
| What tools can be used to help reduce FAS in patients while waiting to be seen by the veterinarian? | Compression shirts Pheromones Music |
| Which of the following help reduce FAS in dogs while in the exam room? | Sit on the floor |
| The veterinarian’s role in Fear Free includes all except: | Train staff how to restrain a fearful patient using 3 people |
| Reluctant dogs should be forced to get on the scale | False |
| Fear Free addresses the emotional state of: | The veterinary team. Veterinary patients. Pet owners. |
Created by:
Raevyn1
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