Busy. Please wait.

show password
Forgot Password?

Don't have an account?  Sign up 

Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
We do not share your email address with others. It is only used to allow you to reset your password. For details read our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
Don't know
remaining cards
To flip the current card, click it or press the Spacebar key.  To move the current card to one of the three colored boxes, click on the box.  You may also press the UP ARROW key to move the card to the "Know" box, the DOWN ARROW key to move the card to the "Don't know" box, or the RIGHT ARROW key to move the card to the Remaining box.  You may also click on the card displayed in any of the three boxes to bring that card back to the center.

Pass complete!

"Know" box contains:
Time elapsed:
restart all cards
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

VTHT1217 Ch 11 Terms

body language posture, stance, and position that communicates messages to a listener
client communication listening and understanding to client needs, then delivering the information needed to ensure complete understanding
client compliance a key performance indicator monitoring the level of clients accepting recommendations made by the practice team
client grievances client complaints
client retention a key performance indicator determining the number of clients that are retained in a practice between two set dates
client survey a survey asking clients of their thoughts and opinions of the services received in a practice
estimates a printed idea of the cost of services and products that a client will incur while their pet is treated
informational brochure a marketing piece of material informing existing and potential clients of the services offered by the practice.
recalls the process of making phone calls to follow up with clients regarding procedres that were performed in the practice
reminders the generation of cards or letters reminding clients that their pet is due for a procedure
verbal image the professional image that a person portrays while educating clients. knowledge of the procedure, clarity of the communication and correct pronunciation contribute to verbal image.
Created by: kcrabtree507