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Human Relations
Key Terms for Social Behavior Part 1
| Term | Definition | |
|---|---|---|
| Conflict Resolution | Conflict resolution is the process of attempting to resolve a dispute or a conflict.Successful conflict resolution occurs by listening to and providing opportunities to meet the needs of all parties, and to adequately address interests so that each party | |
| Close-ended Questions | A form of that can be answered with a simple yes or no. | |
| Echo Technique | The echo technique involves asking a listener to repeat information back to you to ensure they have understood correctly. | |
| Grief | Grief is our emotional, physical, and mental response to loss. Loss can range from loss of employment, status, a sense of safety, order, or possessions, to the loss of the people and pets closest to us. | |
| Grief Counseling | Grief counseling facilitates the expression of emotion and thought about the loss, including sadness , anxiety, anger,guilt,confusion, or numbness. | |
| Human Relations | The field of human relations studies how people relate to each other in group situations,especially at work, and how communication skills and sensitivity to other peoples feelings can be improved. | |
| Meditation | Meditation is a form of conflict resolution that assist two or more parties to reach an agreement that is acceptable to all parties involved in a dispute. | |
| Mediator | A neutral party who assists in negotiations and conflict resolution, through the process known as mediation. | |
| Open-ended Questions | A form a question that cannot be answered with a simple yes or no.Open ended questions often begin with interrogative pronouns: who, what, when,where, why or how. | |
| Paraphrasing | Paraphrasing involves repeating the speaker's message in your own words without changing the meaning. | |
| Active Listening | Active Listening is an intent to listen for meaning, in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding. |
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Beauty7827
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