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Human Relations

Key Terms for Social Behavior Part 1

Conflict Resolution Conflict resolution is the process of attempting to resolve a dispute or a conflict.Successful conflict resolution occurs by listening to and providing opportunities to meet the needs of all parties, and to adequately address interests so that each party
Close-ended Questions A form of that can be answered with a simple yes or no.
Echo Technique The echo technique involves asking a listener to repeat information back to you to ensure they have understood correctly.
Grief Grief is our emotional, physical, and mental response to loss. Loss can range from loss of employment, status, a sense of safety, order, or possessions, to the loss of the people and pets closest to us.
Grief Counseling Grief counseling facilitates the expression of emotion and thought about the loss, including sadness , anxiety, anger,guilt,confusion, or numbness.
Human Relations The field of human relations studies how people relate to each other in group situations,especially at work, and how communication skills and sensitivity to other peoples feelings can be improved.
Meditation Meditation is a form of conflict resolution that assist two or more parties to reach an agreement that is acceptable to all parties involved in a dispute.
Mediator A neutral party who assists in negotiations and conflict resolution, through the process known as mediation.
Open-ended Questions A form a question that cannot be answered with a simple yes or no.Open ended questions often begin with interrogative pronouns: who, what, when,where, why or how.
Paraphrasing Paraphrasing involves repeating the speaker's message in your own words without changing the meaning.
Active Listening Active Listening is an intent to listen for meaning, in which the listener checks with the speaker to see that a statement has been correctly heard and understood. The goal of active listening is to improve mutual understanding.
Created by: Beauty7827



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