SBGR Office Admin Word Scramble
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Question | Answer |
receptionist | employee that greets and assists incoming patients |
medical emergency | patient condition that requires the immediate attention of a physician |
collating | the collecting records, test results, and information and organizing the information |
facsimile | fax: document electronically transmitted through phone lines |
perception | how one understands something to be |
sarcasm | sharp and often satirical response or utterance designed to cut or give pain |
stereotyping | standardizing or representing an oversimplified opinion |
apathy | absence of emotion or enthusiam |
empathy | understanding and entering into anothers feelings |
self-esteem | a persons overall evaluation of ones own worth |
exemplify | serve as an example |
feedback | transmission of information to the original source about an action, event or process |
assessment | evaluation of achievement |
assertive | confidentialy self-assured |
competent | properly qualified |
demeanor | the way a person behaves toward others |
optimistic | having a positive outlook |
grief | deep distress caused by bereavement, a loss or a perceived loss |
enunciate | to utter articulate sounds |
paraphrasing | to express an idea in different wording |
demographic | information such as age, gender, ethnic background, education, etc. |
overbooking | when more than one patient is scheduled in the same time slot |
no-show | patients who do not keep their appointment and do not call to cancel it |
gender bias | indicating either male or female by the type of language used |
redundant | repeating the same word or information |
active voice | the subject of the sentence performs the action |
passive voice | the subject of the sentence receives the action |
homophones | words that have similar pronunciations but different meanings |
closing | refers to the courtesy words at the end of a letter such as sincerely, thank you, etc. |
reference initials | shows the initials of the person who typed the letter |
proofreading | checking for errors in content and typing |
thesaurus | provides a similar meaning for words |
electronic mail communication |
Created by:
SBGrandRapids
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