Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
SBGR Office Admin
SBGR MA 180 Week 2 Pearson's (2012 EK)
| Question | Answer |
|---|---|
| receptionist | employee that greets and assists incoming patients |
| medical emergency | patient condition that requires the immediate attention of a physician |
| collating | the collecting records, test results, and information and organizing the information |
| facsimile | fax: document electronically transmitted through phone lines |
| perception | how one understands something to be |
| sarcasm | sharp and often satirical response or utterance designed to cut or give pain |
| stereotyping | standardizing or representing an oversimplified opinion |
| apathy | absence of emotion or enthusiam |
| empathy | understanding and entering into anothers feelings |
| self-esteem | a persons overall evaluation of ones own worth |
| exemplify | serve as an example |
| feedback | transmission of information to the original source about an action, event or process |
| assessment | evaluation of achievement |
| assertive | confidentialy self-assured |
| competent | properly qualified |
| demeanor | the way a person behaves toward others |
| optimistic | having a positive outlook |
| grief | deep distress caused by bereavement, a loss or a perceived loss |
| enunciate | to utter articulate sounds |
| paraphrasing | to express an idea in different wording |
| demographic | information such as age, gender, ethnic background, education, etc. |
| overbooking | when more than one patient is scheduled in the same time slot |
| no-show | patients who do not keep their appointment and do not call to cancel it |
| gender bias | indicating either male or female by the type of language used |
| redundant | repeating the same word or information |
| active voice | the subject of the sentence performs the action |
| passive voice | the subject of the sentence receives the action |
| homophones | words that have similar pronunciations but different meanings |
| closing | refers to the courtesy words at the end of a letter such as sincerely, thank you, etc. |
| reference initials | shows the initials of the person who typed the letter |
| proofreading | checking for errors in content and typing |
| thesaurus | provides a similar meaning for words |
| electronic mail communication |
Created by:
SBGrandRapids
Popular Medical sets