Therapeutic Commun Word Scramble
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Question | Answer |
The Five C's of communication are? | Complete, Clear, Concise, Courteous, and Cohesive |
What are the steps in a communication cycle? | Sender, Message, Receiver, Feedback |
Active listening involves listening with a? | Third Ear |
What are seven cultural influences that effects therapeutic communication? | Ethnic heritage, Geographic location and background, Genetics, Economics, Educational experiences, Life experiences, and Personal value systems. |
Who founded the humanistic psychology of a persons needs? | Abraham Maslow |
What are the steps in Maslow's hierarchy of needs? | Survival or physiological needs, Safety needs, Belongingness and love needs, Prestige and esteem needs, and Seft Actualization |
What is the study of non-verbal communication? | Kinesics |
Name eight significant roadblocks to communication? | reassuring cliches, Moralizing, requiring explanations, ridiculing, defending, shifting, criticizing, and threatening |
What is a closed question? | Question that has a yes or no responds |
What is an open-end question? | a question that needs more of a response than yes or no |
What is an indirect statment? | When you want the patient to give you a general decription in the answer to the question. |
A grouping of nonverbal messages into statements or conclusions is known as? | Clustering |
Name the defense mechanisms? | Regression, Denial, Repression, Projection, Sublimation, Displacement, Compensation, Rationalization, and Undoing, Verbal Aggression, Sarcasm |
Regression? | an attempt to withdraw from an unpleasant circumstance by retreating to an earlier or more secure stage of life. |
Denial | refusal to accept painful information that is readily apparent to others. |
Repression | An unconscious reaction when the patient forgets the unpleasent infromation |
Projection | Placing the unpleasent infromation falsely on others to avoid acknowledging the problem |
Sublimation | Constructive behavior is substituted for destructive behavior |
Displacement | an unconscious transfer of unacceptable emotions, thoughts or feelings from one's self to a more acceptable external substitute. |
Compensation | overemphasizing of a characteristic to offset a real or imagined deficiency. |
Rationalization | unacceptable behavior or events acceptable by devising a rational reason. |
Undoing | to make amends or to cancel out inappropriate behavior. |
Verbal Aggression | When a person verbally attacks another w/o addressing the original complaint, or disregards it. |
Sarcasm | Comes Greek word sarkasmos, which means to "tear flesh" or "to bite the lips in rage." Sarcasm is hostile and cruel in most cases. ex: "Nice dress, if you like tents." |
Stages of death an dying: | Dr Elizabeth Kubler-Ross, Swiss psychologist 5 stages: Denial-this isn't happening, Anger-why is this happening to me? Bargaining-I promise I'll be better if... Depression-I don't care, Acceptance-I'm ready for whatever comes. |
Procrastination | putting something off because you don't want to deal with it' try to approach the task with a plan, divide into smaller steps or tasks & finish one at a time |
Empathy vs Sympathy | Empathy is understanding & sympathy is self involving |
What are Boundaries | Limits we place on ourselfs |
Communication is | 70% nonverbal, 23% tone of voice & 7% actual words |
Grief | Can cause depression, anxiety, impaired immune response to heart disease, sleep disruption |
Another approach to grief | Numbness-mechanical functioning, social insulation, Disorganization-intensely painful feelings of loss, Re-organization-re-entry into a more "normal" social life |
Most important to realize about grief | People move through grief in very individual ways - no specific "process" |
Created by:
Seanmorrone
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