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Therapeutic Commun

anything dealing with Therapeutic Communication

The Five C's of communication are? Complete, Clear, Concise, Courteous, and Cohesive
What are the steps in a communication cycle? Sender, Message, Receiver, Feedback
Active listening involves listening with a? Third Ear
What are seven cultural influences that effects therapeutic communication? Ethnic heritage, Geographic location and background, Genetics, Economics, Educational experiences, Life experiences, and Personal value systems.
Who founded the humanistic psychology of a persons needs? Abraham Maslow
What are the steps in Maslow's hierarchy of needs? Survival or physiological needs, Safety needs, Belongingness and love needs, Prestige and esteem needs, and Seft Actualization
What is the study of non-verbal communication? Kinesics
Name eight significant roadblocks to communication? reassuring cliches, Moralizing, requiring explanations, ridiculing, defending, shifting, criticizing, and threatening
What is a closed question? Question that has a yes or no responds
What is an open-end question? a question that needs more of a response than yes or no
What is an indirect statment? When you want the patient to give you a general decription in the answer to the question.
A grouping of nonverbal messages into statements or conclusions is known as? Clustering
Name the defense mechanisms? Regression, Denial, Repression, Projection, Sublimation, Displacement, Compensation, Rationalization, and Undoing, Verbal Aggression, Sarcasm
Regression? an attempt to withdraw from an unpleasant circumstance by retreating to an earlier or more secure stage of life.
Denial refusal to accept painful information that is readily apparent to others.
Repression An unconscious reaction when the patient forgets the unpleasent infromation
Projection Placing the unpleasent infromation falsely on others to avoid acknowledging the problem
Sublimation Constructive behavior is substituted for destructive behavior
Displacement an unconscious transfer of unacceptable emotions, thoughts or feelings from one's self to a more acceptable external substitute.
Compensation overemphasizing of a characteristic to offset a real or imagined deficiency.
Rationalization unacceptable behavior or events acceptable by devising a rational reason.
Undoing to make amends or to cancel out inappropriate behavior.
Verbal Aggression When a person verbally attacks another w/o addressing the original complaint, or disregards it.
Sarcasm Comes Greek word sarkasmos, which means to "tear flesh" or "to bite the lips in rage." Sarcasm is hostile and cruel in most cases. ex: "Nice dress, if you like tents."
Stages of death an dying: Dr Elizabeth Kubler-Ross, Swiss psychologist 5 stages: Denial-this isn't happening, Anger-why is this happening to me? Bargaining-I promise I'll be better if... Depression-I don't care, Acceptance-I'm ready for whatever comes.
Procrastination putting something off because you don't want to deal with it' try to approach the task with a plan, divide into smaller steps or tasks & finish one at a time
Empathy vs Sympathy Empathy is understanding & sympathy is self involving
What are Boundaries Limits we place on ourselfs
Communication is 70% nonverbal, 23% tone of voice & 7% actual words
Grief Can cause depression, anxiety, impaired immune response to heart disease, sleep disruption
Another approach to grief Numbness-mechanical functioning, social insulation, Disorganization-intensely painful feelings of loss, Re-organization-re-entry into a more "normal" social life
Most important to realize about grief People move through grief in very individual ways - no specific "process"
Created by: Seanmorrone