Chapter 2 Phleb Book Word Scramble
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| Question | Answer |
| Communication is broken down into what 4 major components | Verbal, non verbal, listening, and written communication |
| Nearly half of the adult population struggle with what | Health Literacy. They do not have adequate knowledge of health issues based on their written, spoken, or conceptual knowledge. |
| What are the 4 generations | Veterans/traditionalists (born prior to 1940), Boomers (Born mid 1940's-1964), Generation xers (born 1965-1981), Millenials/Internet generation Y (Born 1982-2000) |
| Define Pace | Rate of speed and urgency of the voice |
| Define tone | pitch of the voice ranging from high to low |
| Define Volume | refers to the loudness of the voice ranging from a whisper to a shout |
| STAT | Emergency |
| What is the NFB | national federation of the blind |
| What are the other terms that can be used instead of 'blind' | visually impaired, low vision, or sightless |
| Blind | People who need alternative techniques to do the same tasks that a sighted person can do normally |
| Define Braille | traditional writing system for sightless individuals and consists of patterns of raised dots read by touch |
| Define zone of comfort | area of space around a patient that is private territory |
| What are the four zones of interpersonal space | Intimate space (direct contact up to 18 inches) Personal space (18 inches to 4 feet) Social space (4 feet to 12 feet) Public space (more than 12 feet) |
| Define culture | a system of values, beliefs, and practices that stem from one's concept of reality. |
| What is active listening | paying undivided, complete attention to the speaker by concentrating on the verbal message, observing his or her non verbal language and offering appropriate feedback. |
| What is the most important role of the phlebotomist | patient indentification |
| What should be done if the patient doesn't have an armband | alert the nurse in charge and explain that you cannot perform a draw without and armband. never draw a patient without an armband |
| What is a requisition form | the means by which laboratory tests are requested. Can be manual method, semi automated method, or automated method. |
| What is a STAT requisition | a verbal request for a specific procedure. |
| What must be included when when submitting a lab test request | patient identification information, patients's gender, DOB, or age, and name of physician ordering test |
| Define bar code | light and dark bands that relate to specific alphanumeric symbols |
| Define radio frequency identification (RFID) | Silicon chips that transmit data to a wireless receiver |
| Define delta checks | QC that allows for detection of clinically significant changes in lab results |
| What is a critical value result | a test result that may be life threatening and must be reported immediately to the patient's physician |
Created by:
bullery1986
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