SBGR ALH 151 Week 1 Ch 9 Pearson's (2012 EK)
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| acute conditions | illnesses or injuries that occur suddenly and require treatment but may or may not be life threatening
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| advance booking | when the patient schedules his or her next appointment before leaving the office
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| archived | stored for later retrieval
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| catch-up time | time built into the morning or afternoon schedule for emergencies
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| cycle time | length of time the average patient spends in the office
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| double booking | giving two patients the same time slot without allowing any additional time on the schedule
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| established patient | one who has been seen within the past 3 years by any practitioner of the same specialty in the practice
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| matrix | template for scheduling appointments
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| modified wave scheduling | modification of scheduling that gives several patients an appointment on the hour, knowing that some will be late
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| open-ended questions | questions that require more than yes or no responses
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| privacy screen | apparatus that blocks others from viewing the computer screen, especially when the MA is away from the desk
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| real time | keying in appointments, patient needs, and information within a computer program
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| scheduling system | process that is followed methodically when giving patients appointments
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| screen saver | computer software program that makes the monitor unviewable by others, especially when the MA is away from the desk
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| specific time | allotted time period for each patient, depending on the reason for the visit
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| subpoena | a legal document that requires the office to present information such as the appointment book to the court
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| surgery scheduler | person in the surgery department who schedules procedures
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| tickler file | appointment reminder system in which the tickler card is filed under the date it should be handled (a reminder)
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| time patterns | scheduling options
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| triage | process of sorting patients according to the seriousness of their condition; also, to assess the emergency care needed by patients
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| wave scheduling | scheduling system that is set to begin and end each hour on time, in which each hour is divided into equal segments of time depending on how many patients can be seen in an hour
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