MOPS Scheduling Unit Test
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| What is the most important information to have when scheduling appointments? | Physicians availability
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| List the information you should obtain from the patient when scheduling an appointment | Name, Phone number, insurance information, reason for visit
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| Name three systems for office appointments and briefly explain each | 1. Scheduled Appointments- Most effective
2. Flexible hours- different hours/ Different days
3. Open scheduling- no appointment/ walk in
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| List three ways to remind patients about a scheduled appointment | 1. call day before
2.appointment card
3.post card
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| Explain why an appointment book should leave some open time slots available | Emergencies and new patients
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| List three factors taken into consideration when scheduling appointments | 1. Doctors preference
2. Availability of equipment
3. Patients Needs
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| Describe what to look for when selecting and appointment book | Needs to open flat, be proper size for office desk, needs to have room for all patient information
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| Explain "establishing the matrix" | Advanced preparation,blocking out times the Doctor is available
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| Describe "buffer time" | Doctors preference- their break- usually 10 to 15 min
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| Explain group/cluster scheduling | Groups same types of appointments on certain days.
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| Name two things that would be helpful to a patient who needs to schedule a series of appointments | Schedule appointments on same day and same time.
Give them an appointment card
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| What is the main purpose of appointment scheduling | To make the best use of effective time management
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| List two things that effective time management accomplishes | 1. Best use of the staffs time
2. Allows for emergencies
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| What is the most important thing to remember when keeping an appointment book | Its a legal document
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| What is the best way to schedule appointments for a patient who is habitually late for their appointment | Give them the last appointment of the day.
Call them to remind them
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| Give two reasons why the use of appointment cards avoid misunderstandings | 1. Save on time consuming phone calls.
2. Prevent errors
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| Who will ultimately determine whether a patients symptoms constitute an emergency | The Doctor
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| Define "Triage" | Prioritizing patients based on their medical needs
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| Define double booking | When you put two patients in at the same time
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| Define wave scheduling | When three patients are scheduled for the same hour then seen in order of arrival
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| Define modified wave scheduling | When two patients are scheduled on the hour and one on the half hour
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| Define open scheduling | No appointment- Seen on order of arrival
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| Define flexible hours scheduling | Different hours on different days
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| How long are new patient appointments | One Hour
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| How long are appointments for injections and suture removals? | 15 minutes
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| How long are all other appointments? | 30 minutes
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Created by:
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