Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
MOPS Scheduling
MOPS Scheduling Unit Test
| Question | Answer |
|---|---|
| What is the most important information to have when scheduling appointments? | Physicians availability |
| List the information you should obtain from the patient when scheduling an appointment | Name, Phone number, insurance information, reason for visit |
| Name three systems for office appointments and briefly explain each | 1. Scheduled Appointments- Most effective 2. Flexible hours- different hours/ Different days 3. Open scheduling- no appointment/ walk in |
| List three ways to remind patients about a scheduled appointment | 1. call day before 2.appointment card 3.post card |
| Explain why an appointment book should leave some open time slots available | Emergencies and new patients |
| List three factors taken into consideration when scheduling appointments | 1. Doctors preference 2. Availability of equipment 3. Patients Needs |
| Describe what to look for when selecting and appointment book | Needs to open flat, be proper size for office desk, needs to have room for all patient information |
| Explain "establishing the matrix" | Advanced preparation,blocking out times the Doctor is available |
| Describe "buffer time" | Doctors preference- their break- usually 10 to 15 min |
| Explain group/cluster scheduling | Groups same types of appointments on certain days. |
| Name two things that would be helpful to a patient who needs to schedule a series of appointments | Schedule appointments on same day and same time. Give them an appointment card |
| What is the main purpose of appointment scheduling | To make the best use of effective time management |
| List two things that effective time management accomplishes | 1. Best use of the staffs time 2. Allows for emergencies |
| What is the most important thing to remember when keeping an appointment book | Its a legal document |
| What is the best way to schedule appointments for a patient who is habitually late for their appointment | Give them the last appointment of the day. Call them to remind them |
| Give two reasons why the use of appointment cards avoid misunderstandings | 1. Save on time consuming phone calls. 2. Prevent errors |
| Who will ultimately determine whether a patients symptoms constitute an emergency | The Doctor |
| Define "Triage" | Prioritizing patients based on their medical needs |
| Define double booking | When you put two patients in at the same time |
| Define wave scheduling | When three patients are scheduled for the same hour then seen in order of arrival |
| Define modified wave scheduling | When two patients are scheduled on the hour and one on the half hour |
| Define open scheduling | No appointment- Seen on order of arrival |
| Define flexible hours scheduling | Different hours on different days |
| How long are new patient appointments | One Hour |
| How long are appointments for injections and suture removals? | 15 minutes |
| How long are all other appointments? | 30 minutes |
Created by:
lecopple1
Popular Medical sets