Terminology
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| Holistic | Viewing the overall situation such as the human body as a whole organism.
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| Hierarchy | The five levels of needs esablished by Abraham Maslow.
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| Auditory Learning Style | Learners who retains information better by hearing.
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| Visual Learning Style | Learners who retain information better by seeing.
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| Kinesthetic Learning Style | Learners who retain information better by doing or hands on activity.
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| Source | A person or thing that can provide information.
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| Message | An official or formal communication.
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| Channel | A medium for communication or the passage of information.
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| Reciever | Someone who recieves a message or information.
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| Active Listening | Paying attention to a speaker completely, concentrating on the verbal message,observing nonverbal cues & offering a response.
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| Passive Listening | Simple listening to someone w/o having to reply such as when listening as a member of an audience.
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| Verbal Communication | A wide range of words and sounds ortone of voice that a person uses to convey vastly different meanings.
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| Non-Verbal Communication | Information conveyed through the language of gesture and actons including body language instead of using words.
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| Feedback | Any response to a communication
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| Assertive Behavior | Making a point in a positive manner by standing firm.
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| Defensive Behavior | Areaction to a percieved threat that is usually unconscious.
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| Culture | Values, beliefs, attitudes & customs shared by a group of people & passed on through generations.
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| Stereotyping | Results when negative generalities concerning specific characteristics of a group are applied unfairly to an entire population.
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| Bias | An unfair reference or dislike of something.
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| Rapport | A close and harmonious relationship.
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| Risk Managment | Planning and implementing strategies for reducing the physician's risk of lawsuit in the medical setting.
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| Compliance | The state of meeting rules or standards.
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| Gender Bias | Indicating either male/female role by the language or image used.
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| Noun | Person, place or thing.
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| Pronoun | Takes place of noun.
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| Adjective | A word/phrase added to a noun to modify or describe it.
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| Adverb | A word that modifies an adjective, verb or another adverb.
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| Verb | A word used to describe an action.
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| Preposition | A word following or proceeding a noun or pronoun.
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| Conjuction | The act of joining or the condiion of being joined.
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| Interjection | An abrupt remark, made as an aside or interruption.
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| Proofreading | The reading oftext to detect and correct production errors.
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| Clarity | The state of being understandable.
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| Enunciation | The clear articulation and pronouncement of words.
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| Pitch | The loudness of your voice.
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| Inflection | The pitch in your voice & the way words & phrase are uttered.
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| Voice Message System | A system for a message to be left (Voicemail).
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| Caller ID | A telephone function that allows the telephone owner to know who is calling each time the phone rings.
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| Triage | The process of sorting or grouping patients according to the seriousness of their condition.
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| Telephone Triage | The telephone screening process for determining te order in which to take patient's calls according to the seriousness of their condition.
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| Conference Call | Three or more parties in different locations speaking with each other on the phone at the same time.
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| Answering Service | A telephone response service that can be in effect to recieve staff at designated times.
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Created by:
Bianca Jones
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