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Mod 110 unit 2
Terminology
| Question | Answer |
|---|---|
| Holistic | Viewing the overall situation such as the human body as a whole organism. |
| Hierarchy | The five levels of needs esablished by Abraham Maslow. |
| Auditory Learning Style | Learners who retains information better by hearing. |
| Visual Learning Style | Learners who retain information better by seeing. |
| Kinesthetic Learning Style | Learners who retain information better by doing or hands on activity. |
| Source | A person or thing that can provide information. |
| Message | An official or formal communication. |
| Channel | A medium for communication or the passage of information. |
| Reciever | Someone who recieves a message or information. |
| Active Listening | Paying attention to a speaker completely, concentrating on the verbal message,observing nonverbal cues & offering a response. |
| Passive Listening | Simple listening to someone w/o having to reply such as when listening as a member of an audience. |
| Verbal Communication | A wide range of words and sounds ortone of voice that a person uses to convey vastly different meanings. |
| Non-Verbal Communication | Information conveyed through the language of gesture and actons including body language instead of using words. |
| Feedback | Any response to a communication |
| Assertive Behavior | Making a point in a positive manner by standing firm. |
| Defensive Behavior | Areaction to a percieved threat that is usually unconscious. |
| Culture | Values, beliefs, attitudes & customs shared by a group of people & passed on through generations. |
| Stereotyping | Results when negative generalities concerning specific characteristics of a group are applied unfairly to an entire population. |
| Bias | An unfair reference or dislike of something. |
| Rapport | A close and harmonious relationship. |
| Risk Managment | Planning and implementing strategies for reducing the physician's risk of lawsuit in the medical setting. |
| Compliance | The state of meeting rules or standards. |
| Gender Bias | Indicating either male/female role by the language or image used. |
| Noun | Person, place or thing. |
| Pronoun | Takes place of noun. |
| Adjective | A word/phrase added to a noun to modify or describe it. |
| Adverb | A word that modifies an adjective, verb or another adverb. |
| Verb | A word used to describe an action. |
| Preposition | A word following or proceeding a noun or pronoun. |
| Conjuction | The act of joining or the condiion of being joined. |
| Interjection | An abrupt remark, made as an aside or interruption. |
| Proofreading | The reading oftext to detect and correct production errors. |
| Clarity | The state of being understandable. |
| Enunciation | The clear articulation and pronouncement of words. |
| Pitch | The loudness of your voice. |
| Inflection | The pitch in your voice & the way words & phrase are uttered. |
| Voice Message System | A system for a message to be left (Voicemail). |
| Caller ID | A telephone function that allows the telephone owner to know who is calling each time the phone rings. |
| Triage | The process of sorting or grouping patients according to the seriousness of their condition. |
| Telephone Triage | The telephone screening process for determining te order in which to take patient's calls according to the seriousness of their condition. |
| Conference Call | Three or more parties in different locations speaking with each other on the phone at the same time. |
| Answering Service | A telephone response service that can be in effect to recieve staff at designated times. |
Created by:
Bianca Jones
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