Ch 3 Review
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
|
|
||||
|---|---|---|---|---|---|
| A customer may be defined as | any person to whom you provide service
🗑
|
||||
| _______ are the laboratory’s most visible customer-service staff. | Phlebotomists
🗑
|
||||
| Examples of phlebotomist’s external customers include: | Client, Physicians, Office staff, Other health-care facilities, Third-party payers
🗑
|
||||
| Examples of the phlebotomist’s internal customers include: | Nurses, Pathologists, departments within the laboratory, all departments within the hospital that the phlebotomist provides service to.
🗑
|
||||
| A phlebotomist may demonstrate reliability by: | Answering questions knowledgeably, refer questions to the appropriate person, identify the person whom the phlebotomist is collecting specimens from, label specimens properly, handle and transport specimens in the proper manner.
🗑
|
||||
| Collecting urgent, timed, and "as-soon-as-possible specimens within appropriate time frames is an example of what personality trait? | Responsiveness
🗑
|
||||
| Staying up-to-date on new policies and procedures is an example of what personality trait? | Competence
🗑
|
||||
| Answering questions in a knowledgeable manner demonstrates what personality trait? | Reliability
🗑
|
||||
| Keeping your work area clean is an example of what personality trait? | Tangibles
🗑
|
||||
| Being accurate and providing dependable performance demonstrates what personality trait? | Reliability
🗑
|
||||
| ____________ is demonstrated by proper appearance of the facility, equipment, and personnel. | Tangibles
🗑
|
||||
| In order to demonstrate __________ one should always tell the truth. | Credibility
🗑
|
||||
| By demonstrating confidence in your skills, you provide the customer with ___________. | Security
🗑
|
||||
| Understanding/knowing your customer is demonstrated when you _______________. | Call the client by name and remember special interests of the client.
🗑
|
||||
| Please and thank you demonstrates ___________. | Courtesy
🗑
|
||||
| Keeping the supervisor informed of problems and potential problems is an example of what? | Communication
🗑
|
||||
| This is demonstrated when you answer the phone by the third ring? | Responsiveness
🗑
|
Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Created by:
kbcanarr
Popular Medical sets