Client Relations and Behavioral Coaching
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| What can you do to enhance communication? | show 🗑
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| Active listening | show 🗑
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| Closed-ended (directive) questions | show 🗑
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| Open-ended (non-directive) questions | show 🗑
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| Reflecting | show 🗑
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| Summarizing | show 🗑
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| What are SMART goals? | show 🗑
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| Specific: | show 🗑
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| show | if a goal is not quantifiable, a client cannot manage it
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| Attainable: | show 🗑
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| show | must be something the client is both willing and able to work toward
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| show | specific date of completion; realistic but not too far in the future
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| show | Understand what improvements clients hope to achieve
Clarify vague statements
Have them verbalize goals
Recognize whats unrealistic
Only set SMART goals
Everyone progresses differently
Determine when and how goals will be revisited and reevaluated
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| show | Self confidence
Motivational interviewing
Autonomy-supportive coaching
Prompting
Contracting
Cognitive-behavioral approaches
Intrinsic approach
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| show | building clients' confidence leads to exercise adherence
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| show | a collaborative, person centered form of coaching to elicit and strengthen motivation for change
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| Autonomy-supportive coaching | show 🗑
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| Prompting | show 🗑
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| Contracting | show 🗑
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| show | association and
dissociation techniques, positive self-talk, psyching up,
imagery, social support
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| Intrinsic approach | show 🗑
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| What are the forms of support? | show 🗑
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| Instrumental support | show 🗑
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| show | expressed through encouragement, caring, empathy, and concern
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| show | directions, advice, and suggestions from the professional
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| Companionship support | show 🗑
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| What are the stages of change? | show 🗑
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| Key concepts of client expectation management | show 🗑
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