chapter 3
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| what three things does communication require | a message to be sent, a person to send the message and a person to receive the message
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| define feedback | a response
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| what does nonlanguage include | sounds like laughing, sobbing, sighing
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| what does paralanguage include | tone , quality, volume, pitch
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| define therapeutic | beneficial
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| define stereotyping | holding an opinion of all members of a particular culture
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| how do you communicate with someone who is speech impediment | let them gather their thoughts, don't rush your conversation, offer a note pad
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| what is a dysphonia | is a voice impediment that is cause by a physical condition like oral surgery
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| how do u communicate with someone who has a mild mental illness | keep the convo focused, orient the pt to reality and don't confirm hearing voices
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| how to communicate with an angry pt | take them to a private room, stay calm, be open and honest, and make sure its safe
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| what are the five staes of grief | denial .anger, bargaining, depression, acceptance
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| what key points should u follow when contracting other facilities | maintain pt confidentiality, don't be judgmental, provide only facts
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| why shouldn't you become to personally involved with pt | it can jeopardize your ability to be objective
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| how can you make sure you don't cross the line | set clear boundaries, set limits, respect yourself, understanding the appropriate time
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| what is dysphasia |
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| what does TTY stand for | text telephone
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| what does TDD stand for | telecommunication device
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| what is presbycusis | common hearing impairment in older pt
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| what is anacusis | complete hearing loss
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| what are the two types of impairments | conductive and sensorineural
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| how is conductive hearing loss caused | interference with sound waves
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| how is sensorineural caused | lesions or problems with the nerves
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| what is reflecting | repeating what you heard
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| what does summarizing do for the pt | gives the pt another chance to clarify there statements
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| what two things do you do to ensure good communication | clarifying confusing messages and validating the pt perceptions
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| what goes empathy do | helps you recognize a pt fear and discomfort
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| what is another word for sympathy | pity
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You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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