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chapter 3

what three things does communication require a message to be sent, a person to send the message and a person to receive the message
define feedback a response
what does nonlanguage include sounds like laughing, sobbing, sighing
what does paralanguage include tone , quality, volume, pitch
define therapeutic beneficial
define stereotyping holding an opinion of all members of a particular culture
how do you communicate with someone who is speech impediment let them gather their thoughts, don't rush your conversation, offer a note pad
what is a dysphonia is a voice impediment that is cause by a physical condition like oral surgery
how do u communicate with someone who has a mild mental illness keep the convo focused, orient the pt to reality and don't confirm hearing voices
how to communicate with an angry pt take them to a private room, stay calm, be open and honest, and make sure its safe
what are the five staes of grief denial .anger, bargaining, depression, acceptance
what key points should u follow when contracting other facilities maintain pt confidentiality, don't be judgmental, provide only facts
why shouldn't you become to personally involved with pt it can jeopardize your ability to be objective
how can you make sure you don't cross the line set clear boundaries, set limits, respect yourself, understanding the appropriate time
what is dysphasia
what does TTY stand for text telephone
what does TDD stand for telecommunication device
what is presbycusis common hearing impairment in older pt
what is anacusis complete hearing loss
what are the two types of impairments conductive and sensorineural
how is conductive hearing loss caused interference with sound waves
how is sensorineural caused lesions or problems with the nerves
what is reflecting repeating what you heard
what does summarizing do for the pt gives the pt another chance to clarify there statements
what two things do you do to ensure good communication clarifying confusing messages and validating the pt perceptions
what goes empathy do helps you recognize a pt fear and discomfort
what is another word for sympathy pity
Created by: shariglenn16