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chapter 3
| Question | Answer |
|---|---|
| what three things does communication require | a message to be sent, a person to send the message and a person to receive the message |
| define feedback | a response |
| what does nonlanguage include | sounds like laughing, sobbing, sighing |
| what does paralanguage include | tone , quality, volume, pitch |
| define therapeutic | beneficial |
| define stereotyping | holding an opinion of all members of a particular culture |
| how do you communicate with someone who is speech impediment | let them gather their thoughts, don't rush your conversation, offer a note pad |
| what is a dysphonia | is a voice impediment that is cause by a physical condition like oral surgery |
| how do u communicate with someone who has a mild mental illness | keep the convo focused, orient the pt to reality and don't confirm hearing voices |
| how to communicate with an angry pt | take them to a private room, stay calm, be open and honest, and make sure its safe |
| what are the five staes of grief | denial .anger, bargaining, depression, acceptance |
| what key points should u follow when contracting other facilities | maintain pt confidentiality, don't be judgmental, provide only facts |
| why shouldn't you become to personally involved with pt | it can jeopardize your ability to be objective |
| how can you make sure you don't cross the line | set clear boundaries, set limits, respect yourself, understanding the appropriate time |
| what is dysphasia | |
| what does TTY stand for | text telephone |
| what does TDD stand for | telecommunication device |
| what is presbycusis | common hearing impairment in older pt |
| what is anacusis | complete hearing loss |
| what are the two types of impairments | conductive and sensorineural |
| how is conductive hearing loss caused | interference with sound waves |
| how is sensorineural caused | lesions or problems with the nerves |
| what is reflecting | repeating what you heard |
| what does summarizing do for the pt | gives the pt another chance to clarify there statements |
| what two things do you do to ensure good communication | clarifying confusing messages and validating the pt perceptions |
| what goes empathy do | helps you recognize a pt fear and discomfort |
| what is another word for sympathy | pity |
Created by:
shariglenn16
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