Angel Hcp103final
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| A filing system that organizes items in chronologically for the action when the date arrives is called a ____. | Tickler File.
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| Which of the following are the major filing systems used in the health care setting? | Alphabetic, numeric, subject
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| The medical office assistant should stamp checks with the restrictive endorsement "for deposit only" to prevent___. | Others from cashing the check, lost or theft.
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| Which of the following USPS mailing services should the medical office assistant select when mailing routine patient records to an insurance carrier? | Registered mail.
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| Checking for and repairing damaged documents is part of what step in the filing process. | Conditioning
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| The purpose of record management includes which of the following? | Storage, arranging, and classifying .
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| Which of the following types of appointment scheduling would be the best method for an office with standard hours, multiple practitioners, and accommodating work-in appointments? | Wave
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| The post office calls the pediatrician's office returns a patient's bill to the clinic with the notation "address unknown." Which of the following steps are appropriate in handling this situation? | Verify the mailing address on file in the clinic database.
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| A patient calls the pediatrician's office very upset because her child is vomiting and has a temperature of 103.3 degrees F. The medical assistant should____. | Schedule a same day work-in appointment.
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| The medical office assistant is scheduling new patients for an office with three physicians and two nurse practitioners. The office policy is for patients to arrive 30 to 45 minutes prior appointment to complete patient history form. | Time-specified scheduling.
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| Communication is best defined as a ___. | Process of sharing meaning.
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| Which of the following is the most appropriate action when there are delays in the physician's schedule? | Give patients an estimate of delay and options to deal with delay
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| What types of statements reflect open-ended communication? | 'What brought you here today?'
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| In most cultures in the United States, when a medical office assistant is speaking with a patient, making direct eye contact encourages_____. | Open communication.
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| Anything that interferes with communication process is best described as___. | Noise
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| The objective of therapeutic communications includes___. | Communicating technical information in a form the patient can understand providing comfort, indicating that the patients are important, all of the above.
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| All of the following are considered communication techniques___. | Physical communication, pointing at objects, pictures, words
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| Which of the following may created communication barriers? | Shame, embarrassment, misunderstanding, all of the above.
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| Reasons patients may be reluctant to ask that instructions be repeated include____. | Fear Embarrassment, bewilderment, all of the above.
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| If an upset patient expresses frustration concerning a long wait, the medical assistant should say__. | "I'm sorry; excuse me while I check to see when you may expect to be seen."
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