Busy. Please wait.
Log in with Clever

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever

Username is available taken
show password

Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
Didn't know it?
click below
Knew it?
click below
Don't Know
Remaining cards (0)
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Angel Hcp103final

A filing system that organizes items in chronologically for the action when the date arrives is called a ____. Tickler File.
Which of the following are the major filing systems used in the health care setting? Alphabetic, numeric, subject
The medical office assistant should stamp checks with the restrictive endorsement "for deposit only" to prevent___. Others from cashing the check, lost or theft.
Which of the following USPS mailing services should the medical office assistant select when mailing routine patient records to an insurance carrier? Registered mail.
Checking for and repairing damaged documents is part of what step in the filing process. Conditioning
The purpose of record management includes which of the following? Storage, arranging, and classifying .
Which of the following types of appointment scheduling would be the best method for an office with standard hours, multiple practitioners, and accommodating work-in appointments? Wave
The post office calls the pediatrician's office returns a patient's bill to the clinic with the notation "address unknown." Which of the following steps are appropriate in handling this situation? Verify the mailing address on file in the clinic database.
A patient calls the pediatrician's office very upset because her child is vomiting and has a temperature of 103.3 degrees F. The medical assistant should____. Schedule a same day work-in appointment.
The medical office assistant is scheduling new patients for an office with three physicians and two nurse practitioners. The office policy is for patients to arrive 30 to 45 minutes prior appointment to complete patient history form. Time-specified scheduling.
Communication is best defined as a ___. Process of sharing meaning.
Which of the following is the most appropriate action when there are delays in the physician's schedule? Give patients an estimate of delay and options to deal with delay
What types of statements reflect open-ended communication? 'What brought you here today?'
In most cultures in the United States, when a medical office assistant is speaking with a patient, making direct eye contact encourages_____. Open communication.
Anything that interferes with communication process is best described as___. Noise
The objective of therapeutic communications includes___. Communicating technical information in a form the patient can understand providing comfort, indicating that the patients are important, all of the above.
All of the following are considered communication techniques___. Physical communication, pointing at objects, pictures, words
Which of the following may created communication barriers? Shame, embarrassment, misunderstanding, all of the above.
Reasons patients may be reluctant to ask that instructions be repeated include____. Fear Embarrassment, bewilderment, all of the above.
If an upset patient expresses frustration concerning a long wait, the medical assistant should say__. "I'm sorry; excuse me while I check to see when you may expect to be seen."
Created by: AngelRR
Popular Medical sets




Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
restart all cards