HCP103Final
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
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| What are the major filing systems used in the health care setting? | Alphabetic; Numeric; Geographic; Subject; Chronologic
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| Stamping checks with the restrictive endorsement "for deposit only" is to prevent what? | Loss or Theft
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| When mailing patient records to an insurance carrier what mailing service should the medical office asst. send them through? | Express Mail
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| Checking for and repairing damaged documents is part of what step in the filing process? | Conditioning
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| The purpose of records management includes which of the following? |
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| What type of appointment scheduling would be the best method for an office with standard hours, multiple practitioners, and accommodating work-in appointments? | Open Hours
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| Post office returns a patient's bill to the clinic with the notation "address unknown", Which of the following steps are appropriate in handling this situation? | Calling patient and checking if information is up to date.
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| Patients calls office very upset because her child is vomiting and has a temperature of 103.3 degree f. the medical assistant should? | ask doctor what the best step should be; schedule the child in with the next available appointment.
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| Medical Office Assistant is scheduling new patients for an office with 3 physicians and 2 nurse practioners. office policy is for patients to arrive 30-45 minutes prior to their appointment to complete patient history forms. | Clustering
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| A file system that organizes items chronologically for action when date arrives is called a(n) | tickler file
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| what is the most appropriate action when there are delays in the physicians schedule | Give patients an estimate of delay and options to deal with delay
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| What types of statements reflect open-ended communication? | "Any Previous medications? If so when?"
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| When a medical office assistant is speaking with a patient, making direct eye contact encourages what? | Active listening
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| Communication is best defined as a | Act of communication; info given; means of giving info
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| anything that interferes with the communication process is best described as | Noise
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| Objective of therapeutic communication includes | use of empathy, impartial behavior, and understanding of emotional behavior
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| all of the following are considered facilitative communication techniques | attempt to assistant people with severe educational or communication disability; there is usually a device that helps the patient feel or read to be able to communicate
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| What create communication barriers? | Pain; Hunger (internal distractions) Unfamiliar Terminology (reference points) Physical Disabilities; Phsycological attitudes and prejudice; culture diversity
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| Reasons patients may be reluctant to ask that instructions be repeated include | unfamiliar terminology; barriers
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| If an upset patient express frustration concerning a long wait, the medical assistant should say | " I am sorry ms/sir we are trying to get you in as soon as possible"
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