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HCP103Final
| Question | Answer |
|---|---|
| What are the major filing systems used in the health care setting? | Alphabetic; Numeric; Geographic; Subject; Chronologic |
| Stamping checks with the restrictive endorsement "for deposit only" is to prevent what? | Loss or Theft |
| When mailing patient records to an insurance carrier what mailing service should the medical office asst. send them through? | Express Mail |
| Checking for and repairing damaged documents is part of what step in the filing process? | Conditioning |
| The purpose of records management includes which of the following? | |
| What type of appointment scheduling would be the best method for an office with standard hours, multiple practitioners, and accommodating work-in appointments? | Open Hours |
| Post office returns a patient's bill to the clinic with the notation "address unknown", Which of the following steps are appropriate in handling this situation? | Calling patient and checking if information is up to date. |
| Patients calls office very upset because her child is vomiting and has a temperature of 103.3 degree f. the medical assistant should? | ask doctor what the best step should be; schedule the child in with the next available appointment. |
| Medical Office Assistant is scheduling new patients for an office with 3 physicians and 2 nurse practioners. office policy is for patients to arrive 30-45 minutes prior to their appointment to complete patient history forms. | Clustering |
| A file system that organizes items chronologically for action when date arrives is called a(n) | tickler file |
| what is the most appropriate action when there are delays in the physicians schedule | Give patients an estimate of delay and options to deal with delay |
| What types of statements reflect open-ended communication? | "Any Previous medications? If so when?" |
| When a medical office assistant is speaking with a patient, making direct eye contact encourages what? | Active listening |
| Communication is best defined as a | Act of communication; info given; means of giving info |
| anything that interferes with the communication process is best described as | Noise |
| Objective of therapeutic communication includes | use of empathy, impartial behavior, and understanding of emotional behavior |
| all of the following are considered facilitative communication techniques | attempt to assistant people with severe educational or communication disability; there is usually a device that helps the patient feel or read to be able to communicate |
| What create communication barriers? | Pain; Hunger (internal distractions) Unfamiliar Terminology (reference points) Physical Disabilities; Phsycological attitudes and prejudice; culture diversity |
| Reasons patients may be reluctant to ask that instructions be repeated include | unfamiliar terminology; barriers |
| If an upset patient express frustration concerning a long wait, the medical assistant should say | " I am sorry ms/sir we are trying to get you in as soon as possible" |
Created by:
Dhernandez95
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