MEDICAL OFFICE PROCEDURES CH 1,2,3 VOCAB
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| offers the employee a range of hours instead of fixed hours | flextime
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| performs back office or clinical duties, such as sterilization, assisting with minor surgeries etc. | clinical medical assistant
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| requires medical knowledge, organizational and business skills, and the ability to meet accepted performance standards of health care workers | administrative medical assistant
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| personality characterisitics, include: dedication, commitment, inetgrity, consideration and respect for others | interpersonal skills
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| being able to put yourself in the patients situation or understanding their point of view | empathy
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| displaying feelings that are so close to the person affected that you are similarly affected | sympathy
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| these type of people are pushy, forward and overbearing | aggressive
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| reflects professional confidence. shows respect for others and doesnt feel threatened | assertive
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| offers medical care and support to patients and family members dealing with a terminal illness and the loss of a loved one | hospice
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| condition comprising of physical,psychological, and emotional reactions | stress
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| term used to describe a condition that results from too much or too little stress | burnout
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| credentially sanctioned by a states legislature (the government) | licensure
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| meeting a state standard or being evaluated and recognized by a national organization | accreditation
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| not controlled by the government. implies that an individual has met iether minimum competency requirements or a level of excellence in the area defined | certification
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| requires continuin education (CEUs) | recertification
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| practioner cross trained to provide more than one function (MSHP) | multiskilled health practicioner (MSHP)
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| offers a national certification exam to graduates of a medical assisting program | AAMA
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| AAMA stands for | american association of medical assistants
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| CMA stands for | certified medical assistant
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| NCMA stands for | nationally certified medical assistant
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| AMT stands for | american medical technologists
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| RMA stands for | registered medical assistant
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| what is a caduceus? | symbols of the medical profession
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| used to monitor and control testing, medication, surgeries, and other areas where overuse occur | utilization review
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| arrangment in which either the physician's office or the patient submits a claim to the insurance company and the full amount allowed by the insurance company is collected | fee for service
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| define PCP | primary care physician-assumes all responsibility for overall treatment of patient
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| delivery system that strives to manage the cost, quality, and delivery of health care by emphasizing preventative medicine | MCO- managed care organization
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| TYPE OF MANAGE CARE ORGANZATION:-is a prepaid health plan that has been in existence the longest of all manage care plans | HMO- health maitenance organization
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| a fixed fee paid monthly per enrolled patient, regardless of the number of services actually used | capitation
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| TYPE OF MANAGE CARE ORGANZATION:-offers a contractual agreement between the health care provider and employers, insurance carriers, or 3rd party administrators to provide health care services at a discounted rate | PPO- preferred provider organization
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| TYPE OF MANAGE CARE ORGANZATION:-a group of individual health care providers that contract with HMOs and PPOs to provide care at a discounted rate | IPA- independent practice association
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| TYPE OF MANAGE CARE ORGANZATION:-requires members to have a designated primary care physician. offered to large employers who agree not to contract with any other plan | EPO-exclusive provider organization
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| TYPE OF MANAGE CARE ORGANZATION:-contracts with independent providers at a discounted rate. members have the choice at the time services are need of receiving services from an HMO, PPO, or fee for service plan | POS- point of service plan
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| MEDICAL PRACTICE SETTING:-once physician works alone in a small office with a small staff | solo physician practice
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| MEDICAL PRACTICE SETTING:-2 or more practicioners share office expenses, exmployees and on call schedule | associate practice
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| MEDICAL PRACTICE SETTING:-3 or more physicians agree to practice using the same office space, sharing office expenses, employees, income and the on-call schedule | group practice
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| MEDICAL PRACTICE SETTING:-2 or more physicians associate in the practice of medicine under a legal partnership agreement | partnership
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| MEDICAL PRACTICE SETTING:-is an entity unto itself. has legal and business status that is independent of its share holders | professional corporation
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| MEDICAL PRACTICE SETTING:-also known as free standing emergency centers. provide extended hours to accommodate patients | urgent care centers
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| MEDICAL PRACTICE SETTING:-offer a broad range of specialties and sophisticated testing equipment | clinics
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| MEDICAL PRACTICE SETTING:-found in small scale chain stores, offers a limited range of basic tests and treatments at a lower cost than most Drs offices | minute clinic
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| MEDICAL PRACTICE SETTING:-facilities that provide 24 hour acute care and treatment for the sick and injured. also provide emergency medical care | hospitals
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| HOSPITAL TYPES:-denote services provided at sites other than the hospital setting | medical center
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| HOSPITAL TYPES:-exist to serve the needs of a group of patients having similar medial conditions | specialized care centers
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| branch of ethics dealing with issues, questions and problems that arise in the practice of medicine and in biomedical research | bioethics
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| the customary code of conduct, courtesy, and manners in the medical practice | etiquette
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| what does HIPAA stand for? | health insurance portability & accountability act
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| defined as information about the patients past, present, or future health condition that contains personal identifyable data | protected health information (PHI)
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| BONDING TYPES::also known as a name schedule or umbrella bond, offers coverage for a specific job. | position schedule bonding
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| BONDING TYPES::coverage for all employees regardless of job title | blanket position bonding
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| BOND TYPES::coverage for those who handle large amounts of money: a thorough background invesitgation is required | personal bonding
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| another name for law suit; patient waives his or her rights to confidentiality | litigation
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| PRINCIPLE DEFENSES::this defense applies when a patient acts in such a manner as to contribute to his or her own disability or disfigurment | contributory negligence
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| PRINCIPAL DEFENSE::this defense applies when a patient understood the risks of a particular operation or other medical procedure and signed a document giving informed consent | assumption of risk
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| PRINCIPLE DEFENSE::this defense applies when the time limit for legal action on medical negligence has been exceeded | statute of limitations
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| _____________literally means "under penalty" is a court order for witness to appear in court | subpoena
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| _______ law; statute that enforces private rights and liabilities as differeniatied from criminal law. | civil law
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| subpoena duces tecum | under penalty you shall bring with you
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