Chapter 1, 9, and 11
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| DELEGATING | MOVING TASKS FROM ONE PERSONS RESPONSIBILITY TO ANOTHER
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| NEGOTIATING | THE PROCESS OF ASKING FOR A LOWER PRICE FOR A ITEM
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| MOTIVATING | ENCOURAGING OTHERS TO PERFORM WELL
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| COACHING | GIVING ADVICE TO A STAFF MEMBER SO HE OR SHE CAN FIND A SOLUTION
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| PERSONNEL MANUAL | MAY BE CALLED AN EMPLOYEE HANDBOOK
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| AGENDA | A LIST OF ITEMS THAT WILL BE COVERED IN A MEETING
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| CHAIN OF COMMAND | A TYPE OF ORGANIZATION CHART DEMONSTRATING EACH POSITION THAT HAS AUTHORITY OVER THE OTHER
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| MISSION STATEMENT | THE REASON FOR EXISTING
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| FEEDBACK | GIVEN TO PROVIDE INFO ABOUT HOW A MANAGER FEELS A SITUATION WAS HANDLED
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| MEDICAL OFFICE MANAGER | RESPONSIBLE FOR DAY TO DAY FUNCTIONS OF THE BUSINESS OF THE MEDICAL OFFICE
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| FOUR MAIN FUNCTIONS OF MANAGEMENT | PLANNING, LEADING
ORGANIZING, COORDINATING
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| FOUR TRAITS OF A SUCESSFUL MEDICAL OFFICE MANAGER | MULTITASK,
ABILITY TO REMAIN CALM
BE PREPARED FOR ANYTHING
GOOD LEADERSHIP SKILLS
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| WHAT IS A WORKING SUPERVISOR | SUPERVISORS WHO SPEND A PORTION OF THEIR TIME WORKING IN THE SAME ROLE AS THE EMPLOYEES THEY SUPERVISE
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| TYPE OF LEADER THAT SITS BACK AND ALLOWS OTHERS TO MAKE DECISIONS | LAISSEZ-FAIR
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| LEADER THAT MAKES ALL THE DECISIONS FOR THE GROUP | AUTOCRATIC
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| LEADER THAT SEEKS INPUT FROM OTHERS BEFORE MAKING DECISIONS | DEMOCRATIC
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| A STATEMENT OF GUIDELINES OR RULES | A POLICY
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| WRITTEN STEPS THAT EXPLAIN HOW TO CARRY OUT A POLICY | A PROCEDURE
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| THREE THINGS THAT MIGHT BE AN EDUCATIONAL REQUIREMENT FOR AN OFFICE MANAGER | MAY HAVE MASTERS DEGREE
PROMOTED AND TRAINED ON THE JOB
HEALTH ADMINISTRATION DEGREE
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| MIGHT BE THE RESPONSIBILITY OF THE OFFICE MANAGER | PAYROLL PROCESSING
STAFF SCHEDULING
EMPLOYEE EVALUATIONS
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| ONE OF THE KEYS TO PROPER FLOW OF COMMUNICATION IN THE MEDICAL OFFICE | HOLDING FREQUENT STAFF MEETINGS
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| ADMINISTRATIVE PROCEDURES INCLUDE INVENTORY AND _______ | SUPPLY ORDERING
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| INFECTION CONTROL PROCEDURES INCLUDE _________ (TRUE OF FALSE QUESTION) | EMPLOYEE EDUCATION FOR INFECTION CONTROL
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| RISK MANAGEMENT PROCEDURES ARE IN PLACE FOR THE PROTECTION OF | PATIENTS AND STAFF
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| QUALITY IMPROVEMENT MIGHT INCLUDE | TAKING STEPS TO IMPROVE PATIENT SATISFACTION
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
Michelle Davis79
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